Forum Discussion

RonInMaine's avatar
RonInMaine
Sophomore
5 years ago

Service degrading

Over the last few weeks, service has degraded. When it works, it has worked more poorly than before, sometimes taking several minutes to load a web page and sometimes not loading a page at all. Durin...
Performance
  • RonInMaine's avatar
    RonInMaine
    5 years ago

    The service person just left. The dish was warped (may have been a result of the violent wind storm 2-3 weeks ago), and it was also aimed right through the electric wire feed coming to the house. He installed a new dish in another location, and satellite signal is now the highest we have seen in 3 years.  Service is fast and consistent now.

     

    The service tech was very sharp, and communicated in a way I could understand.  A great experience ed. 

     

    Thank you, Liz, for talking me through all of this.

Liz's avatar
Liz
Moderator

Good morning Ron,

 

Thanks for posting, I just ran diagnostics on your site and am not able to communicate with the modem. Please powercycle the modem (unplug from the power brick and wait 30 seconds before replugging). Let me know if this brings you back online and has any effect on performance.

 

-Liz

RonInMaine's avatar
RonInMaine
Sophomore
5 years ago

Thank you, Liz. I have now power cycled the modem. It booted up and came back online for 4-5 minutes, but is off again right now (only bottom 2 lights on).  It has been on and off like that for the last couple days.  It is offline at the moment, but if I give it a few minutes, it will be back online.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hm, that's still odd. Let me send you a modem; you can use the box it comes in to return the old modem. It should arrive soon. Please let me know how the new modem works out for you.

     

    -Liz

    • RonInMaine's avatar
      RonInMaine
      Sophomore
      5 years ago

      Thank you. I'll let you know how it works out.

       

      Ron.

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        OK great, thanks, Ron! Looking forward to it.

         

        -Liz