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Service degrading
Over the last few weeks, service has degraded. When it works, it has worked more poorly than before, sometimes taking several minutes to load a web page and sometimes not loading a page at all. Durin...
The service person just left. The dish was warped (may have been a result of the violent wind storm 2-3 weeks ago), and it was also aimed right through the electric wire feed coming to the house. He installed a new dish in another location, and satellite signal is now the highest we have seen in 3 years. Service is fast and consistent now.
The service tech was very sharp, and communicated in a way I could understand. A great experience ed.
Thank you, Liz, for talking me through all of this.
Thank you. I'll let you know how it works out.
Ron.
OK great, thanks, Ron! Looking forward to it.
-Liz
Hi Liz, The new modem arrived yesterday (that was fast!). I set it up last night. It took about an hour to activate and download updates, but after that it began doing just what the old modem was doing. It stays online (with speed decent enough to stream Netflix or youtube) for 5-10 minutes, then goes offline (only bottom 2 lights and power light stay on) for 5-10 minutes. It just does this over and over all day and night.
I can take some screenshots of the diagnostics page if you are still unable to access it remotely.
Thanks,
Ron.
Good morning RonInMaine,
Thanks for this update. Let me send a tech to review your site and see if they can address this intermittent connectivity. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Aug 26, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Thanks,
Liz
The service person just left. The dish was warped (may have been a result of the violent wind storm 2-3 weeks ago), and it was also aimed right through the electric wire feed coming to the house. He installed a new dish in another location, and satellite signal is now the highest we have seen in 3 years. Service is fast and consistent now.
The service tech was very sharp, and communicated in a way I could understand. A great experience ed.
Thank you, Liz, for talking me through all of this.
