Forum Discussion

jimpamwells's avatar
jimpamwells
New Poster
7 years ago

Slow or absent signals

I have been trying to figure out why it seems like I am loosing signal or it slows way down at times. I have the HF1000 unit and have read through the Tech Forum and seems like several people have been having the same problems. It dosen't seem like it's any certain web site or type of technology hooked to it. Is there anything on your end that you could check to see if you have a problem? I have checked both the wireless router and the HughesNet software, they say everything is working properly, yet at times it seems like the signal just gets shut off.

 

thanks

Jim

Performance
  • GabeU's avatar
    GabeU
    7 years ago

    jimpamwells

     

    I'll tag the reps for this thread because they are probably going to at least want to replace your modem.  I'm not 100% positive on this, but those HT1000 modems are fairly old and a bit "twitchy".  

     

    Liz Amanda

     

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    jimpamwells

     

    I'll tag the reps for this thread because they are probably going to at least want to replace your modem.  I'm not 100% positive on this, but those HT1000 modems are fairly old and a bit "twitchy".  

     

    Liz Amanda

     

     

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        Hi jimpamwells,

         

        Thanks for posting and welcome to the community! We can certainly help address your concerns so I pulled up your account to run diagnostics and from what I can see, the HughesNet equipment is working normally, including your HT1100.

         

        So we can begin addressing your speed concerns, please create a testmy.net account and run 3 tests when you experience a slow down. Post your test results link here in your thread.

        Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

        Most important points to remember during this test:
        -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
        -use the 12MB size download test file ONLY if on Gen4 Service Plan
        -space each test at least 5 minutes apart
        -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

        For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

         

        Your cooperation, patience, and understanding are much appreciated.