Forum Discussion

randalldb's avatar
randalldb
Sophomore
5 years ago

snails pace

my internet is really bad most of the time, sqeaking out 3mbps is usually standard speed, but latley its been ridiculous. I cant even do a 25mb test because it would take hours. https://testmy.net/d...
Performance
  • randalldb's avatar
    randalldb
    5 years ago
    Thats what I was afraid of, I'll have to drop HN after my contract expires. Go back the only other provider for the mobile home park I live at, is mediocre but its better than this. Thanks for your attention
randalldb's avatar
randalldb
Sophomore
I'm not sure if we are on the same page. I'm referring to the 3 examples of my modem speed during the day....those that are below 2 mbps. Can we address that?
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

I was just clarifying what GabeU said, which I think you misunderstood.  I believe that HN reps are working with you on your slow speeds and they are currently addressing the issue; it seems Liz may be waiting for a reply to her post.  Unfortunately, the cause of these issues often takes a while to identify,especially when the equipment is working as it's supposed to, which seems to be the case here -- it takes a while to figure out what may be happening on your side of the equipment, and we all know that this is very frustrating, so we all sympathise with you.  

  • randalldb's avatar
    randalldb
    Sophomore
    5 years ago
    Ahh! I must have missed that, thank you
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    randalldb 

     

    maratsade is correct in the explanation of my posts, which occurred due to a misunderstanding.  

     

    Moving forward, as maratsade suggested, it may help to reply to Liz's last question.  I don't know if she's waiting on that to continue the troubleshooting process, but it's possible.