Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
5 years ago

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

nitaclay 

 

Your email address likely got out and is available to spammers.  Once the spam starts there's not a whole lot you can do to stop it, and spam filters can only do so much.  About the only thing I can suggest with that is creating a new email address and migrating to that, but be careful where you "use" it so you don't start getting inundated with spam again.  

 

As for your outgoing emails going into junk mailboxes and some of it being blocked, it's very possible that the recipients' providers have hughes.net flagged for spam.  Unfortunately, this isn't anything new.  The reps may reply with some ideas, or even a request for some information from you to see if anything can be done.  If they need any information that should be sent privately they'll ask for it to be sent via PM, for which they'll provide a link.  

 

The reps are on M-F from approximately 9AM to 6PM EST, so the earliest you'll see a reply from one is Monday.