Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
5 years ago

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

nitaclay's avatar
nitaclay
Sophomore

It has to be something that changed with the "upgrade!" Yes, I also block every spam email, and they continue to send more from the same address. I do not have time to block hundreds of emails every day, and I'm sure no one else does either. HughesNet, we would appreciate hearing from you!!

Pete_Vit's avatar
Pete_Vit
Senior
5 years ago

yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

checking the folder, it shows empty
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    That's likely temporary -- did you check again today? Is it still showing 141 emails in the folder?

     

    Pete_Vit wrote:

    yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

    checking the folder, it shows empty

     

    • Pete_Vit's avatar
      Pete_Vit
      Senior
      5 years ago
      maratsade wrote:

      That's likely temporary -- did you check again today? Is it still showing 141 emails in the folder?

       

      Pete_Vit wrote:

      yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

      checking the folder, it shows empty

       

      Yes, I closed my browser, cleaered Cache, signed in again, when empty still shows 141 in my junk folder 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Well, boo. :(

         

        Could you post a screenshot for the reps? 

         

        EDIT: never mind -- it may be related to the larger issue, and HughesNet is working on a solution with their email admins. Keep in mind that sometimes ferreting out a cause for problems can take time, sometimes a long time. The good news is they're on it.