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rustythecur's avatar
rustythecur
Junior
9 years ago
Solved

Speeds below 500 kbs. last night

Hi Liz or Amanda, I have a Gen 5 plan and since Sunday night has been extremely slow at night, going down to the 200 kbs. to 400 kbs. last night. http://testmy.net/quickstats/Tom%20Flanagan Duri...
Performance
  • Liz's avatar
    Liz
    9 years ago

    Nice! Thank you for the update, Tom. I'm glad the modem replacement has brought you back up to normal performance. We're here if you need us, so drop by any time!

     

Liz's avatar
Liz
Moderator
9 years ago

Hi Tom,

 

Thanks for reaching out and running speed tests for us. These were done while directly connected to the HughesNet modem, correct?

 

Also, can you please double check that the coaxial cable on the back on the HughesNet modem is secure? If you needed to tighten it because it was loose, please let me know so I can run new diagnostics on your site.

 

Your cooperation, patience, and understanding are much appreciated.