Forum Discussion
Speeds below 500 kbs. last night
Hi Liz or Amanda, I have a Gen 5 plan and since Sunday night has been extremely slow at night, going down to the 200 kbs. to 400 kbs. last night. http://testmy.net/quickstats/Tom%20Flanagan Duri...
Nice! Thank you for the update, Tom. I'm glad the modem replacement has brought you back up to normal performance. We're here if you need us, so drop by any time!
Hi Tom,
Thanks for the confirmation. Looks like we need to replace your radio, and I have a feeling your feedhorn needs to be replaced as well.
I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jun 15, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #104463204 if you need to reschedule. Please let us know how the site visit goes.
Thank you Liz, Thrusday morning works for me.
Tom
Good morning Liz,
Just an update on what happened last night. At 7:30 pm I was at 10 mbs., at 8:30 pm. I was at 1.44 mbs..
After 9 pm speeds dropped to 800 kbs..
This morning after I got up my speed was back to 30 mbs..
Tom
Good morning Tom,
Glad to hear it, I hope to hear that performance is back to normal during the night time after the site visit.
We are seeing this same issue every night speed is horrible, then in the morning it's fine. My neighbor is experiencing the same and we both had ours installed just over a month ago.
