Forum Discussion
State Code 12.1.12 -- A transmit problem has occurred
The diagnostics code you have provided is not meant for the use of remote troubleshooting. Your state code, which would be in the format of 0.0.0, is what we require. It appears the equipment has maintained a fully operational state code since the issue was corrected. If the state code changes and you are experiencing an issue with the service at that time, please let me know.
-Damian
It means that there is some type of uplink signal connection issue. It's possible that it's being caused by bad weather at your gateway, which would be located in a different state than your own. The gateway is the ground collection point for your signal on the "other side" of the satellite, if you think of the satellite as a mirror that's reflecting your signal back to earth.
It if is, in fact, being caused by bad weather at your gateway, the problem should only be temporary.
If you're still experiencing the issue, I would be sure to leave your HughesNet modem plugged in, if you don't already, so that the reps can run remote diagnostics on your HughesNet equipment to determine what may be causing the problem.
