First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g internet is nonexistent. The 5g internet will not show up on any of our devices (phones, computers, etc) for us to connect to. We have restarted our modem and all of our devices several times but nothing has worked. The error code 12.1.9 -- A transmit problem has occurred under State Code on systemcontrolcenter.com. Third problem is with hughesnet customer service. We have called the call center a couple of times and it has not been very helpful. Our issues with our internet service still has not been resolved. I was live chatting with a customer service rep and was told that it would cost us $125 to have a technician to come to resolve this issue. That is very unfair considering that it appears that there is an issue with hughesnet's equipment (dish or modem) and that we are good customers who make our monthly payments on time.
How long have you been seeing the 12.1.9 State Code?
Regarding the 5Ghz WiFi, if you're not seeing the 5Ghz band as a connection option it's likely that your devices don't have the ability to connect using the 5Ghz band. Nearly any WiFi capable device can connect via 2.4Ghz WiFi, but many don't have the ability to connect via the 5Ghz band.
Hi Ross, Welcome to the community! I have located your account and have begun running diagnostics on your equipment, and currently everything looks good. With regards to the 12.1.9 state code, the quality of the power source can cause intermittent connectivity and that state code. Is the HughesNet plugged into a surge protector? Temporarily plug the modem into a wall outlet and see if the 12.1.9 and disconnects go away.
The modem is plugged directly into the wall outlet and has been for a while. And in regards to the 5g issue, our devices have been able to use it and connect to it up until a few weeks ago when the 5g disappeared and we have not changed devices so it's not an issue of our devices.
Is it possible that the 5Ghz WiFi was somehow turned off in the modem? To make sure it's on, go here, then click on WiFi Settings on the left. Use admin as the password, then check to make sure that the SSID Enable and SSID Broadcast boxes are checked for the 5Ghz radio. Also, click on Advanced Setup on the left, then Wireless, and make sure that the 5Ghz Frequency Band box is checked.
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First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g internet is nonexistent. The 5g internet will not show up on any of our devices (phones, computers, etc) for us to connect to. We have restarted our modem and all of our devices several times but nothing has worked. The error code 12.1.9 -- A transmit problem has occurred under State Code on systemcontrolcenter.com. Third problem is with hughesnet customer service. We have called the call center a couple of times and it has not been very helpful. Our issues with our internet service still has not been resolved. I was live chatting with a customer service rep and was told that it would cost us $125 to have a technician to come to resolve this issue. That is very unfair considering that it appears that there is an issue with hughesnet's equipment (dish or modem) and that we are good customers who make our monthly payments on time.
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First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g internet is nonexistent. The 5g internet will not show up on any of our devices (phones, computers, etc) for us to connect to. We have restarted our modem and all of our devices several times but nothing has worked. The error code 12.1.9 -- A transmit problem has occurred under State Code on systemcontrolcenter.com. Third problem is with hughesnet customer service. We have called the call center a couple of times and it has not been very helpful. Our issues with our internet service still has not been resolved. I was live chatting with a customer service rep and was told that it would cost us $125 to have a technician to come to resolve this issue. That is very unfair considering that it appears that there is an issue with hughesnet's equipment (dish or modem) and that we are good customers who make our monthly payments on time.
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12.1.9 -- A transmit problem has occurred","moderationData":{"__ref":"ModerationData:moderation_data:100133"},"body":"
How long have you been seeing the 12.1.9 State Code?
Regarding the 5Ghz WiFi, if you're not seeing the 5Ghz band as a connection option it's likely that your devices don't have the ability to connect using the 5Ghz band. Nearly any WiFi capable device can connect via 2.4Ghz WiFi, but many don't have the ability to connect via the 5Ghz band.
How long have you been seeing the 12.1.9 State Code?
Regarding the 5Ghz WiFi, if you're not seeing the 5Ghz band as a connection option it's likely that your devices don't have the ability to connect using the 5Ghz band. Nearly any WiFi capable device can connect via 2.4Ghz WiFi, but many don't have the ability to connect via the 5Ghz band.
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Hi Ross, Welcome to the community! I have located your account and have begun running diagnostics on your equipment, and currently everything looks good. With regards to the 12.1.9 state code, the quality of the power source can cause intermittent connectivity and that state code. Is the HughesNet plugged into a surge protector? Temporarily plug the modem into a wall outlet and see if the 12.1.9 and disconnects go away.
Hi Ross, Welcome to the community! I have located your account and have begun running diagnostics on your equipment, and currently everything looks good. With regards to the 12.1.9 state code, the quality of the power source can cause intermittent connectivity and that state code. Is the HughesNet plugged into a surge protector? Temporarily plug the modem into a wall outlet and see if the 12.1.9 and disconnects go away.
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-Wade
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The modem is plugged directly into the wall outlet and has been for a while. And in regards to the 5g issue, our devices have been able to use it and connect to it up until a few weeks ago when the 5g disappeared and we have not changed devices so it's not an issue of our devices.
The modem is plugged directly into the wall outlet and has been for a while. And in regards to the 5g issue, our devices have been able to use it and connect to it up until a few weeks ago when the 5g disappeared and we have not changed devices so it's not an issue of our devices.
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Is it possible that the 5Ghz WiFi was somehow turned off in the modem? To make sure it's on, go here, then click on WiFi Settings on the left. Use admin as the password, then check to make sure that the SSID Enable and SSID Broadcast boxes are checked for the 5Ghz radio. Also, click on Advanced Setup on the left, then Wireless, and make sure that the 5Ghz Frequency Band box is checked.
Is it possible that the 5Ghz WiFi was somehow turned off in the modem? To make sure it's on, go here, then click on WiFi Settings on the left. Use admin as the password, then check to make sure that the SSID Enable and SSID Broadcast boxes are checked for the 5Ghz radio. Also, click on Advanced Setup on the left, then Wireless, and make sure that the 5Ghz Frequency Band box is checked.
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Hi rossalissalove,
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Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.
Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.
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