The diagnostics code you have provided is not meant for the use of remote troubleshooting. Your state code, which would be in the format of 0.0.0, is what we require. It appears the equipment has maintained a fully operational state code since the issue was corrected. If the state code changes and you are experiencing an issue with the service at that time, please let me know.
-Damian
Hello Leespread,
Thank you for posting. I apologize for the delay and I am sorry to hear you experienced this. This is normally associated with a transmission error that can occur after firmware updates. After running diagnostics on your account, it appears everything is back up and running properly. Your modem is also reporting speeds adequate for your plan. If you are still experiencing an issue on your side or this happens again, please let me know and I will perform deeper troubleshooting.
-Damian
Thank you for your response....this afternoon I'm seeing a different Diagnostic Code:0000-0000-0000-0049. Usually the afternoons is where I'm seeing issues. Thoughts on this?
The diagnostics code you have provided is not meant for the use of remote troubleshooting. Your state code, which would be in the format of 0.0.0, is what we require. It appears the equipment has maintained a fully operational state code since the issue was corrected. If the state code changes and you are experiencing an issue with the service at that time, please let me know.
-Damian
Thank you for your help - I very much appreciaiate it! I depend on Hughesnet as I am able to work from home. In two years I have been very happy with the service. Thank you!
