Thanks for the confirmation, bwatson93. I'm sending you another HT1100 to address your concerns. You may return the old modem in the same box; there should be a prepaid return label in the outer pouch on the box. Let me know how the new modem works out for you.
Hi bwatson93,
I'm glad you found the community, thank you for posting. I'd like to investigate your 12.7.2 state code, but I can't reach your modem to complete my diagnostics. Please let me know when the modem is powered back on so that I can do a system check.
Your cooperation, patience, and understanding are much appreciated.
This is just a heads up, but you should never post your SAN. That is your account number. If you see this, please edit it out, which you can do by clicking on the three dots to the upper right of the post and selecting edit reply.
Liz may edit it out if she sees it before you see this reply.
Thanks for the confirmation, bwatson93. I'm sending you another HT1100 to address your concerns. You may return the old modem in the same box; there should be a prepaid return label in the outer pouch on the box. Let me know how the new modem works out for you.
Internet is back up and running smoothly so far! Thank you so much for sending the new modem asap! I must say I am highly impressed and satisfied with hughesnet service.
