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Hoxness88's avatar
Hoxness88
New Poster
6 years ago

State code 12.9.1 a transmit problem has occurred

So I've had this code for a few weeks and have tryed to get ahold of Hughesnet but our phones work off the wifi and because our phones work off the wifi I can't contact them and we have no cell servi...
  • Amanda's avatar
    Amanda
    6 years ago

    Hi Hoxness,

     

    Thank you for the information. I am making some adjustments to your modem to re-associate itself with our network and establish some higher operating baselines. Hopefully this will kick your system into gear. The signal looks fine, maybe a little drop in strength but nothing that would cause issues you are seeing. The modem may reboot a couple of times, but will eventually become steady. Please  attempt to use the internet at some point today  and let me know how the experience is.

     

    Thanks,

    Amanda

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

I think this one's for the HN mods on this site to handle. They should be on shortly to address your issue; they can run remote diagnostics on your site to see what's going on. Hang in there.