Forum Discussion

russyoung2676's avatar
russyoung2676
Sophomore
8 years ago

State code 2.2.2 (aged odu)??

This message has been on a couple days now. I have the new gen 5. Currently my system is running great with download speeds of 25mbps but like I said currently! I have had intermittent issues with connectivity and speeds since I've signed up. Also I recently got dish network installed and the installer told me he installs huegesnet as well and my system has the wrong coax he states. The coax reads DIRECTV provision on it. Any suggestions? Thanks
Performance
  • russyoung2676's avatar
    russyoung2676
    8 years ago

    Hi Amanda. The technition was able to fix the issue. He ended up putting a whole new system in. Thanks for all your help!!

  • russyoung2676's avatar
    russyoung2676
    Sophomore
    8 years ago
    My speeds have now dropped to anywhere from 7-12mbps starting around 4:30 pm est. while running a speed test I noticed it stopping briefly so I did a connectivity test and have a 10% packet loss. Now the state code on the status screen that has been showing up consistently is gone now.
    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      8 years ago

      That's a new statecode, not sure what it means, tomorrow one of the moderators will need to perform remote diagnostics, and potentially send a technician out.

      Can you please make sure to leave your modem on tomorrow, as well as make sure the cable connection on the back is snug?  It only needs to be hand tight, don't use a wrench.

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hello russyoung2676,

     

    Sorry to hear you've been having so much trouble with the new service. I need to run some tests on your system to confirm the 2.2.2 is the main issue before sending anyone out to replace equipment. I'll be back with you today to give an update. Your patience is appreciated.

     

    Thank you

    Amanda

    • Amanda's avatar
      Amanda
      Moderator
      8 years ago

      Hi russyoung2676,

       

      Thanks for waiting. After running diagnostics everything looks fine right now, but I do see historical logs of the 2.2.2 state code. I was able to review the installation photos from your Gen5 upgrade and see that the cabling does appear to be our standard cabling type. However, this state code is so rare I do believe a HughesNet technican should come out, inspect the outdoor unit and ensure that the mounting point is secure. 

       

      Can you provide me an idea of your availability so that I may schedule the visit for you?

       

      Amanda

       

      • russyoung2676's avatar
        russyoung2676
        Sophomore
        8 years ago
        Hi Amanda. Thanks for the quick response! I work 8-5 mon-fri. How early or late can a tech come? Saturday? I can leave work a little early need be or be a little late.
    • farmerhugh's avatar
      farmerhugh
      Junior
      8 years ago

      Amanda, is it possible to message you about a recurring billing problem we are having privately?  Thanks