Forum Discussion
State error code 12.1.9 30.101 Off and on for the last week
- 8 years ago
dfbeck wrote:I forgot to mention one other issue, 480p is the max on resolution, after that it buffers every 5 to 10 seconds for 5 to 10 seconds and this is during bonus time. I tried it again this morning at 2:30 am and videos were unwatchable above 480p.
I can't remember if this was ever mentioned, but when you want to watch something in a resolution higher than 480p you will most likely need to turn off, or snooze, your Video Data Saver. The VDS deliberately throttles the service speed when streaming to such that is amenable to 480p, but not higher resolutions. This is done to help save data, as streaming in HD can use up to 3GB or more per hour, vs. around 700MB per hour for SD (480p).
Hope this helps. :)
- 8 years ago
The HughesNet pages do tend to take a little longer for me than most pages, but nowhere near 45 seconds or so. Maybe fifteen seconds or so. Other pages, however, like you listed in a previous post, don't tend to take even that long. Like when I click on Youtube in my favorites it opens in less than ten seconds. Google and Twitter open even faster for me than Youtube.
It's entirely possible that the slow speed you're experiencing when opening those web pages is tied to the the state codes you're seeing. Hopefully the picture of the state codes will help Amanda in figuring out what's going on. That 12.1.9 in the pic is troubling.
BTW, if you're running automatic tests you can set it like in the picture below so that it uses the sizes mentioned. Make sure to tick the nfw box, which means "no forwarding", as in no forwarding the test size, or increasing the test size, when it doesn't last long enough. I put it for every half hour and 12 times, but you can put it for whatever frequency you'd like. It's "Combined", the aforementioned 25MB for download and 4MB for upload, and nfw checked. Using 25MB for each test instead over 100MB should help to save some of that data, even if you do have a lot left at the end of the month. You never know when you might need a lot of it. :)
This has grown progressively worse over the last 12 hours. It took me 15 minutes to just to log in here. Reseting MBX makes a difference only about half the time. The state codes alternate between 30.1.1 and 12.1.9 and trying to use the computer is getting infuriating. Any suggestions are desperately needed!
- Amanda8 years agoModerator
Hi dfbeck,
I'd be glad to take a look at your system and see if I can find the problem. I'll get back to you with my findings and any questions I might have.
Thank you,
Amanda
- dfbeck8 years agoJunior
Thanks, I'll be watching.
- Amanda8 years agoModerator
Hi dfbeck,
Thank you for waiting. I see some problems on the transmission side of things, but this requires some deeper investigation and monitoring to make sure I do not mis-diagnose and recommend a repair, replacement or change needlessly. If you can, please keep the modem powered on (unless you lose connectivity and need to reboot) until at least tomorrow afternoon.
-Amanda
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