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Freshman

7 years ago

Solved

Intermittent connectivity, 12.1.9 and many other state codes :-(

For three weeks, we've had random drops in connectivity - ranging from all good to NO connectivity. Most common state code is 12.1.9, but also have received 12.7.2 or 21.2.1 or 12.2.2. At one time saw a diagnostic code of a bunch of zeroes followed by 49. Sometimes restarting the modem helps, but not always, and only for a short time, even in perfect weather.

Our dish is mounted on our roof. We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target. But not sure considering the above diagnostics?

Performance

12 Replies

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MarkJFine
Professor
7 years ago
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12.1.9 means a high transmit error rate noted from you at the gateway.
12.7.2 indicates a problem receiving an intial transmit acknowledgement at startup.
The other two are likely by-products of these as one (21.2.1) is normally part of the dish re-acquiriing the satellite and establishing a path to the gateway.

If the snow's now cleared and it looks unobstructed, and you still have unusually poor service, it's quite possible there's an alignment issue. Will likely need an admin to peer in with some diagnostics to be sure what the problem could be.
- Mommabird
  Freshman
  7 years ago
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  That makes sense, thanks so much for the help! Hoping admin will weigh in too.
gaines_wright
Tutor
7 years ago
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Mommabird wrote:
Our dish is mounted on our roof. We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.............

I've always avoided mounting anything on my roof. Just a leak waiting to happen IMO. Cost a little more to
put it on the ground, but I'll gladly pay the difference. Plus it's a lot easier to work on if it's on the ground.

If it is an alignment problem, I'd consider moving the dish off the roof.

I live in Florida, so I never have to worry about sliding snow. Maybe another good reason not to have a dish mounted on the roof.
- Mommabird
  Freshman
  7 years ago
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  We live in the mountains of western NC surrounded by forest. Nothing short of putting it on the roof would give the dish a view of the sky :-) Dish was formerly post-mounted, trees eventually blocked path to satellite. Roof is last resort.
  - gaines_wright
    Tutor
    7 years ago
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    Mommabird wrote:
    We live in the mountains of western NC surrounded by forest. Nothing short of putting it on the roof would give the dish a view of the sky :-) Dish was formerly post-mounted, trees eventually blocked path to satellite. Roof is last resort.
    Ah, I know a little about the area, many people had to have a four wheel drive just to get up their driveways. Good luck on getting the dish to work on your roof, otherwise you may have to cut some trees. Well, you could probably use the firewood. When I was in that area, everybody had a wood stove or a fireplace.
Amanda
Moderator
7 years ago
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Hi there Mommabird!

It looks like over the past few months the antenna has steadily gone out of alignment, or the line of sight has degraded. I see from the last visit that the line of sight is adequate but I can see how some growth on the tree would impact the service. Generally, leaf or plant growth shows itself by a declining signal over time - exactly what I see on my end. I can send a technician out, but in the next year or so it may happen again. I recommend having the tree trimmed.. or the way my mother used to do it - a rope hugging the branch(es) and tilting them away :)

The site visit will be free of charge and someone will contact you to confirm the visit date and time.

Thanks,

Amanda
- Mommabird
  Freshman
  7 years ago
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  Thank you! I will wait to hear from someone!
  - Amanda
    Moderator
    7 years ago
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    Hi Mommabird,
    
    Just wanted to check in and see how everything went since I haven't heard from you in a while :)
    
    -Amanda

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Intermittent connectivity, 12.1.9 and many other state codes :-(","moderationData":{"__ref":"ModerationData:moderation_data:108202"},"body":"

12.1.9 means a high transmit error rate noted from you at the gateway.
12.7.2 indicates a problem receiving an intial transmit acknowledgement at startup.

The other two are likely by-products of these as one (21.2.1) is normally part of the dish re-acquiriing the satellite and establishing a path to the gateway.

If the snow's now cleared and it looks unobstructed, and you still have unusually poor service, it's quite possible there's an alignment issue. Will likely need an admin to peer in with some diagnostics to be sure what the problem could be.

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12.1.9 means a high transmit error rate noted from you at the gateway.
12.7.2 indicates a problem receiving an intial transmit acknowledgement at startup.

The other two are likely by-products of these as one (21.2.1) is normally part of the dish re-acquiriing the satellite and establishing a path to the gateway.

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That makes sense, thanks so much for the help! Hoping admin will weigh in too.

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That makes sense, thanks so much for the help! Hoping admin will weigh in too.

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Mommabird wrote:
Our dish is mounted on our roof. We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.............

I've always avoided mounting anything on my roof. Just a leak waiting to happen IMO. Cost a little more to
put it on the ground, but I'll gladly pay the difference. Plus it's a lot easier to work on if it's on the ground.

If it is an alignment problem, I'd consider moving the dish off the roof.

I live in Florida, so I never have to worry about sliding snow. Maybe another good reason not to have a dish mounted on the roof.

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wrote:
Our dish is mounted on our roof. We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.............

I've always avoided mounting anything on my roof. Just a leak waiting to happen IMO. Cost a little more to
put it on the ground, but I'll gladly pay the difference. Plus it's a lot easier to work on if it's on the ground.

If it is an alignment problem, I'd consider moving the dish off the roof.

I live in Florida, so I never have to worry about sliding snow. Maybe another good reason not to have a dish mounted on the roof.

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We live in the mountains of western NC surrounded by forest. Nothing short of putting it on the roof would give the dish a view of the sky :-) Dish was formerly post-mounted, trees eventually blocked path to satellite. Roof is last resort.

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Mommabird wrote:
We live in the mountains of western NC surrounded by forest. Nothing short of putting it on the roof would give the dish a view of the sky :-) Dish was formerly post-mounted, trees eventually blocked path to satellite. Roof is last resort.

Ah, I know a little about the area, many people had to have a four wheel drive just to get up their driveways. Good luck on getting the dish to work on your roof, otherwise you may have to cut some trees. Well, you could probably use the firewood. When I was in that area, everybody had a wood stove or a fireplace.

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wrote:
We live in the mountains of western NC surrounded by forest. Nothing short of putting it on the roof would give the dish a view of the sky :-) Dish was formerly post-mounted, trees eventually blocked path to satellite. Roof is last resort.

Hi there Mommabird!

\n\n

It looks like over the past few months the antenna has steadily gone out of alignment, or the line of sight has degraded. I see from the last visit that the line of sight is adequate but I can see how some growth on the tree would impact the service. Generally, leaf or plant growth shows itself by a declining signal over time - exactly what I see on my end. I can send a technician out, but in the next year or so it may happen again. I recommend having the tree trimmed.. or the way my mother used to do it - a rope hugging the branch(es) and tilting them away :)

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The site visit will be free of charge and someone will contact you to confirm the visit date and time.

\n\n

Thanks,

\n\n

Amanda

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Hi there Mommabird!

\n\n

The site visit will be free of charge and someone will contact you to confirm the visit date and time.

\n\n

Thanks,

\n\n

Amanda

Thank you! I will wait to hear from someone!

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Thank you! I will wait to hear from someone!

Hi Mommabird,

\n\n

Just wanted to check in and see how everything went since I haven't heard from you in a while :)

\n\n

-Amanda

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Hi Mommabird,

\n\n

Just wanted to check in and see how everything went since I haven't heard from you in a while :)

\n\n

-Amanda

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