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Mommabird's avatar
Mommabird
Freshman
7 years ago
Solved

Intermittent connectivity, 12.1.9 and many other state codes :-(

For three weeks, we've had random drops in connectivity - ranging from all good to NO connectivity.  Most common state code is 12.1.9, but also have received 12.7.2 or 21.2.1 or 12.2.2.  At one time saw a diagnostic code of a bunch of zeroes followed by 49.  Sometimes restarting the modem helps, but not always, and only for a short time, even in perfect weather.

Our dish is mounted on our roof.  We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.  But not sure considering the above diagnostics?

Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hi there Mommabird!

     

    It looks like over the past few months the antenna has steadily gone out of alignment, or the line of sight has degraded. I see from the last visit that the line of sight is adequate but I can see how some growth on the tree would impact the service. Generally, leaf or plant growth shows itself by a declining signal over time - exactly what I see on my end. I can send a technician out, but in the next year or so it may happen again. I recommend having the tree trimmed.. or the way my mother used to do it - a rope hugging the branch(es) and tilting them away :)

     

    The site visit will be free of charge and someone will contact you to confirm the visit date and time.

     

    Thanks,

    Amanda

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  • MarkJFine's avatar
    MarkJFine
    Professor
    7 years ago
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    12.1.9 means a high transmit error rate noted from you at the gateway.
    12.7.2 indicates a problem receiving an intial transmit acknowledgement at startup.

    The other two are likely by-products of these as one (21.2.1) is normally part of the dish re-acquiriing the satellite and establishing a path to the gateway.

     

    If the snow's now cleared and it looks unobstructed, and you still have unusually poor service, it's quite possible there's an alignment issue. Will likely need an admin to peer in with some diagnostics to be sure what the problem could be.

    • Mommabird's avatar
      Mommabird
      Freshman
      7 years ago
      Copy Link

      That makes sense, thanks so much for the help!  Hoping admin will weigh in too.

  • gaines_wright's avatar
    gaines_wright
    Tutor
    7 years ago
    Copy Link
    Mommabird wrote:
    Our dish is mounted on our roof.  We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.............

     

      I've always avoided mounting anything on my roof.  Just a leak waiting to happen IMO.  Cost a little more to

    put it on the ground, but I'll gladly pay the difference.  Plus it's a lot easier to work on if it's on the ground.

     

      If it is an alignment problem, I'd consider moving the dish off the roof.

     

      I live in Florida, so I never have to worry about sliding snow.  Maybe another good reason not to have a dish mounted on the roof. 

     

    • Mommabird's avatar
      Mommabird
      Freshman
      7 years ago
      Copy Link

      We live in the mountains of western NC surrounded by forest.  Nothing short of putting it on the roof would give the dish a view of the sky :-)  Dish was formerly post-mounted, trees eventually blocked path to satellite.  Roof is last resort.

      • gaines_wright's avatar
        gaines_wright
        Tutor
        7 years ago
        Copy Link
        Mommabird wrote:

        We live in the mountains of western NC surrounded by forest.  Nothing short of putting it on the roof would give the dish a view of the sky :-)  Dish was formerly post-mounted, trees eventually blocked path to satellite.  Roof is last resort.

            Ah, I know a little about the area, many people had to have a four wheel drive just to get up their driveways.  Good luck on getting the dish to work on your roof,  otherwise you may have to cut some trees.  Well, you could probably use the firewood.  When I was in that area, everybody had a wood stove or a fireplace.

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago
    Copy Link

    Hi there Mommabird!

     

    It looks like over the past few months the antenna has steadily gone out of alignment, or the line of sight has degraded. I see from the last visit that the line of sight is adequate but I can see how some growth on the tree would impact the service. Generally, leaf or plant growth shows itself by a declining signal over time - exactly what I see on my end. I can send a technician out, but in the next year or so it may happen again. I recommend having the tree trimmed.. or the way my mother used to do it - a rope hugging the branch(es) and tilting them away :)

     

    The site visit will be free of charge and someone will contact you to confirm the visit date and time.

     

    Thanks,

    Amanda

      • Amanda's avatar
        Amanda
        Moderator
        7 years ago
        Copy Link

        Hi Mommabird,

         

        Just wanted to check in and see how everything went since I haven't heard from you in a while :)

         

        -Amanda

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For three weeks, we've had random drops in connectivity - ranging from all good to NO connectivity.  Most common state code is 12.1.9, but also have received 12.7.2 or 21.2.1 or 12.2.2.  At one time saw a diagnostic code of a bunch of zeroes followed by 49.  Sometimes restarting the modem helps, but not always, and only for a short time, even in perfect weather.

Our dish is mounted on our roof.  We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.  But not sure considering the above diagnostics?

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For three weeks, we've had random drops in connectivity - ranging from all good to NO connectivity.  Most common state code is 12.1.9, but also have received 12.7.2 or 21.2.1 or 12.2.2.  At one time saw a diagnostic code of a bunch of zeroes followed by 49.  Sometimes restarting the modem helps, but not always, and only for a short time, even in perfect weather.

Our dish is mounted on our roof.  We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.  But not sure considering the above diagnostics?

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 At...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMDgyMDIsMTA4MjAy","node":{"__ref":"ForumReplyMessage:message:108202"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMDgyMDIsMTA4MjA2","node":{"__ref":"ForumReplyMessage:message:108206"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMDgyMDIsMTA4NDIw","node":{"__ref":"AcceptedSolutionMessage:message:108420"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:108201":{"__typename":"Conversation","id":"conversation:108201","solved":true,"topic":{"__ref":"ForumTopicMessage:message:108201"},"lastPostingActivityTime":"2019-01-25T11:36:34.149-05:00","lastPostTime":"2019-01-25T11:36:34.149-05:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:108201":{"__typename":"ModerationData","id":"moderation_data:108201","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:108201_1":{"__typename":"Revision","id":"revision:108201_1","lastEditTime":"2019-01-05T08:40:50.682-05:00"},"CachedAsset:theme:customTheme1-1742464010721":{"__typename":"CachedAsset","id":"theme:customTheme1-1742464010721","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Intermittent connectivity, 12.1.9 and many other state codes :-(","moderationData":{"__ref":"ModerationData:moderation_data:108202"},"body":"

12.1.9 means a high transmit error rate noted from you at the gateway.
12.7.2 indicates a problem receiving an intial transmit acknowledgement at startup.

The other two are likely by-products of these as one (21.2.1) is normally part of the dish re-acquiriing the satellite and establishing a path to the gateway.

 

If the snow's now cleared and it looks unobstructed, and you still have unusually poor service, it's quite possible there's an alignment issue. Will likely need an admin to peer in with some diagnostics to be sure what the problem could be.

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12.1.9 means a high transmit error rate noted from you at the gateway.
12.7.2 indicates a problem receiving an intial transmit acknowledgement at startup.

The other two are likely by-products of these as one (21.2.1) is normally part of the dish re-acquiriing the satellite and establishing a path to the gateway.

 

If the snow's now cleared and it looks unobstructed, and you still have unusually poor service, it's quite possible there's an alignment issue. Will likely need an admin to peer in with some diagnostics to be sure what the problem could be.

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That makes sense, thanks so much for the help!  Hoping admin will weigh in too.

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That makes sense, thanks so much for the help!  Hoping admin will weigh in too.

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Mommabird wrote:
Our dish is mounted on our roof.  We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.............

 

  I've always avoided mounting anything on my roof.  Just a leak waiting to happen IMO.  Cost a little more to

put it on the ground, but I'll gladly pay the difference.  Plus it's a lot easier to work on if it's on the ground.

 

  If it is an alignment problem, I'd consider moving the dish off the roof.

 

  I live in Florida, so I never have to worry about sliding snow.  Maybe another good reason not to have a dish mounted on the roof. 

 

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 wrote:
Our dish is mounted on our roof.  We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.............

 

  I've always avoided mounting anything on my roof.  Just a leak waiting to happen IMO.  Cost a little more to

put it on the ground, but I'll gladly pay the difference.  Plus it's a lot easier to work on if it's on the ground.

 

  If it is an alignment problem, I'd consider moving the dish off the roof.

 

  I live in Florida, so I never have to worry about sliding snow.  Maybe another good reason not to have a dish mounted on the roof. 

 

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We live in the mountains of western NC surrounded by forest.  Nothing short of putting it on the roof would give the dish a view of the sky :-)  Dish was formerly post-mounted, trees eventually blocked path to satellite.  Roof is last resort.

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We live in the mountains of western NC surrounded by forest.  Nothing short of putting it on the roof would give the dish a view of the sky :-)  Dish was formerly post-mounted, trees eventually blocked path to satellite.  Roof is last resort.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108218_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108223":{"__typename":"ModerationData","id":"moderation_data:108223","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108223":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:64574"},"id":"message:108223","revisionNum":1,"uid":108223,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108218"},"conversation":{"__ref":"Conversation:conversation:108201"},"subject":"Re: Intermittent connectivity, 12.1.9 and many other state codes :-(","moderationData":{"__ref":"ModerationData:moderation_data:108223"},"body":"
Mommabird wrote:

We live in the mountains of western NC surrounded by forest.  Nothing short of putting it on the roof would give the dish a view of the sky :-)  Dish was formerly post-mounted, trees eventually blocked path to satellite.  Roof is last resort.

    Ah, I know a little about the area, many people had to have a four wheel drive just to get up their driveways.  Good luck on getting the dish to work on your roof,  otherwise you may have to cut some trees.  Well, you could probably use the firewood.  When I was in that area, everybody had a wood stove or a fireplace.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":3,"postTime":"2019-01-05T13:57:31.018-05:00","lastPublishTime":"2019-01-05T13:57:31.018-05:00","metrics":{"__typename":"MessageMetrics","views":6581},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:108201/message:108223","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"877","rawBody":"
 wrote:

We live in the mountains of western NC surrounded by forest.  Nothing short of putting it on the roof would give the dish a view of the sky :-)  Dish was formerly post-mounted, trees eventually blocked path to satellite.  Roof is last resort.

    Ah, I know a little about the area, many people had to have a four wheel drive just to get up their driveways.  Good luck on getting the dish to work on your roof,  otherwise you may have to cut some trees.  Well, you could probably use the firewood.  When I was in that area, everybody had a wood stove or a fireplace.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108223_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:17171":{"__typename":"User","id":"user:17171","uid":17171,"login":"Amanda","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-05-13T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNzE3MS0xN2k5M0YyQUIyMjMwQzVEQzFB"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:17171"},"ModerationData:moderation_data:108420":{"__typename":"ModerationData","id":"moderation_data:108420","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:108420":{"__typename":"AcceptedSolutionMessage","uid":108420,"id":"message:108420","revisionNum":1,"author":{"__ref":"User:user:17171"},"readOnly":true,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:108201"},"conversation":{"__ref":"Conversation:conversation:108201"},"subject":"Re: Intermittent connectivity, 12.1.9 and many other state codes :-(","moderationData":{"__ref":"ModerationData:moderation_data:108420"},"body":"

Hi there Mommabird!

\n\n

 

\n\n

It looks like over the past few months the antenna has steadily gone out of alignment, or the line of sight has degraded. I see from the last visit that the line of sight is adequate but I can see how some growth on the tree would impact the service. Generally, leaf or plant growth shows itself by a declining signal over time - exactly what I see on my end. I can send a technician out, but in the next year or so it may happen again. I recommend having the tree trimmed.. or the way my mother used to do it - a rope hugging the branch(es) and tilting them away :)

\n\n

 

\n\n

The site visit will be free of charge and someone will contact you to confirm the visit date and time.

\n\n

 

\n\n

Thanks,

\n\n

Amanda

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Hi there Mommabird!

\n\n

 

\n\n

It looks like over the past few months the antenna has steadily gone out of alignment, or the line of sight has degraded. I see from the last visit that the line of sight is adequate but I can see how some growth on the tree would impact the service. Generally, leaf or plant growth shows itself by a declining signal over time - exactly what I see on my end. I can send a technician out, but in the next year or so it may happen again. I recommend having the tree trimmed.. or the way my mother used to do it - a rope hugging the branch(es) and tilting them away :)

\n\n

 

\n\n

The site visit will be free of charge and someone will contact you to confirm the visit date and time.

\n\n

 

\n\n

Thanks,

\n\n

Amanda

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Thank you!  I will wait to hear from someone!

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Thank you!  I will wait to hear from someone!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108449_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"52","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:108908":{"__typename":"ModerationData","id":"moderation_data:108908","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108908":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:108908","revisionNum":1,"uid":108908,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:108449"},"conversation":{"__ref":"Conversation:conversation:108201"},"subject":"Re: Intermittent connectivity, 12.1.9 and many other state codes :-(","moderationData":{"__ref":"ModerationData:moderation_data:108908"},"body":"

Hi Mommabird,

\n\n

 

\n\n

Just wanted to check in and see how everything went since I haven't heard from you in a while :)

\n\n

 

\n\n

-Amanda

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Hi Mommabird,

\n\n

 

\n\n

Just wanted to check in and see how everything went since I haven't heard from you in a while :)

\n\n

 

\n\n

-Amanda

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