Forum Discussion
Status code 22.3.19
At first I was getting a green status indicator but none of our phones or tvs could connect although it was showing internet access and then suddenly it switched to a red status code of 22.3.19 and n...
Bad weather at the location of the ground station (and this is always in another state from where the modem is) can also affect connection. But the issue can also have other causes.
Is the code 22.3.19 or 22.3.1? What does it say next to the code? Usually there is an explanation of what it means.
- You can wait until a HN rep replies to your post here (they're not here 24/7, so the reply may take a while). You will recognise the reps because they have MOD next to their names.
- You can call the 800 number and talk to a phone rep
The reps here can check your modem remotely, so please leave it plugged in so they can access it.
EDIT: When your phones and TVs weren't connecting, did you do anything to try to fix the issue?
Yes, this is the first time I’ve actually seen the code as 22.3.19 it’s usually just 22.3.1 so I’m not sure what could be going on. I did unplug the box and we’re just waiting to see if that helps. Thanks for your response 😁
