Forum Discussion

lm8542's avatar
lm8542
Sophomore
7 years ago

switched from echostar 19 with gen5 service to echostar 17 against my will

I recently requested an installer to move my dish to the other side of my house. I was on echostar 19 duluth, mn and the service was great ever since I upgraded from Gen4 where i was on the horrible ...
echostar 17 switch
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi lm8542,

     

    Thanks for posting, let me take care of this for you. I've created a dispatch to have you pointed back at EchoStar19.  Your dispatch is currently scheduled for our earliest available slot: Friday, May 4, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112187258 if you need to reschedule. Please let us know how the site visit goes.

     

     

lm8542's avatar
lm8542
Sophomore

Thanks, Liz the installer/rep showed up during the scheduled appointment time frame new exactly what to do and did it quickly. Definitely the best experience I have had with tech support. I appreciate the facilitation of our issue. Problem solved!

Liz's avatar
Liz
Moderator
7 years ago

Thanks for letting me know, lm8542! Glad to hear it went well. The community is always here if you need it, feel free to drop by again.