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prsmart's avatar
prsmart
Sophomore
8 years ago
Solved

System light blinking

We had a close lightning strike yesterday evening, and since then my HT1100 modem ONLY has the system light blinking. No other lights are on. Any assistance would be appreciated.
prsmart's avatar
prsmart
Sophomore
8 years ago
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I did not return the old modem because this message said it was not required. Now, I've received a message from Hughes saying they've not received the modem and will be billing my account if not received.

Liz's avatar
Liz
Moderator
8 years ago
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Thanks for the heads up, prsmart! I've manually received the modem in our system so it doesn't require any further action from you.

 

 

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light blinking","id":"message:82531","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:32280"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:82531"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82531"},"body@stripHtml({\"truncateLength\":200})":"We had a close lightning strike yesterday evening, and since then my HT1100 modem ONLY has the system light blinking. No other lights are on. Any assistance would be appreciated.","body@stringLength":"178","rawBody":"We had a close lightning strike yesterday evening, and since then my HT1100 modem ONLY has the system light blinking. No other lights are on. Any assistance would be appreciated.","kudosSumWeight":0,"postTime":"2017-08-27T10:05:14.013-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82531_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11762},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:82531":{"__typename":"Conversation","id":"conversation:82531","solved":true,"topic":{"__ref":"ForumTopicMessage:message:82531"},"lastPostingActivityTime":"2017-09-20T10:48:28.133-04:00","lastPostTime":"2017-09-20T10:48:28.133-04:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:82531":{"__typename":"ModerationData","id":"moderation_data:82531","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:82531_1":{"__typename":"Revision","id":"revision:82531_1","lastEditTime":"2017-08-27T10:05:14.013-04:00"},"ForumReplyMessage:message:83669":{"__typename":"ForumReplyMessage","id":"message:83669","conversation":{"__ref":"Conversation:conversation:82531"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":83669,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: System light blinking","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:83669"},"parent":{"__ref":"ForumReplyMessage:message:83567"},"body":"

Thanks for the heads up, prsmart! I've manually received the modem in our system so it doesn't require any further action from you.

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","body@stringLength":"166","rawBody":"

Thanks for the heads up, prsmart! I've manually received the modem in our system so it doesn't require any further action from you.

\n

 

\n

 

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You're welcome! The replacement modem I've sent should have a return label in the outer pouch, so you may send your old modem back in the same box. Since you purchased your HughesNet equipment, you don't have to return it, but it's an alternative to finding your local e-cycling center to recycle your modem.

\n

 

\n

 

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You're welcome! The replacement modem I've sent should have a return label in the outer pouch, so you may send your old modem back in the same box. Since you purchased your HughesNet equipment, you don't have to return it, but it's an alternative to finding your local e-cycling center to recycle your modem.

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I did not return the old modem because this message said it was not required. Now, I've received a message from Hughes saying they've not received the modem and will be billing my account if not received.

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I did not return the old modem because this message said it was not required. Now, I've received a message from Hughes saying they've not received the modem and will be billing my account if not received.

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