Forum Discussion
System State Code : 12.5.4
Hi jcb31956,
I see a technician visited and got service running again on 6/5/26. I'll be marking this thread as solved and closing it. Feel free to create a new thread if you have any lingering questions or concerns.
Thank you,
Amanda
Good afternoon jcb31956,
First, I'd like to thank you for your loyalty to our products. It is rare to see folks stick with a product, even a brand of soap, for over 20 years. We appreciate it and would like to just check in and make sure we're taking good care of you. I see you have a technician scheduled for the 10th to repoint your system. I had an engineer here double-check that the system does indeed require a repoint to get it back up and running. Before I send any requests out and create an inconvenience for you, I wanted to ask if you specifically needed the visit scheduled for the 10th, or should I send a request to try and bump it up earlier?
Thank you,
Amanda
If you can get them to service my system sooner than the 10th I would like it, I don't feel like I should have to wait another week to get my service back to normal.
