Forum Discussion

jcb31956's avatar
jcb31956
New Poster
20 days ago
Solved

System State Code : 12.5.4

I have been a customer for the past 25 years and this is the worst service I have ever gotten. I had to call and try to understand someone that couldn't speak English if they even tried, then they se...
Performance
  • Amanda's avatar
    Amanda
    3 days ago

    Hi jcb31956,

     

    I see a technician visited and got service running again on 6/5/26. I'll be marking this thread as solved and closing it. Feel free to create a new thread if you have any lingering questions or concerns. 

    Thank you,

    Amanda

jcb31956's avatar
jcb31956
New Poster
17 days ago

I haven't heard back from you about getting a service tech out to my location before next Wednesday. I feel that I should be taken care of before a new system is installed for someone else.

  • Amanda's avatar
    Amanda
    Moderator
    16 days ago

    Hi jcb31956,

    I agree, we'll do our best to push the schedule up. Let me see what I can do! I appreciate your patience,

  • Amanda's avatar
    Amanda
    Moderator
    3 days ago

    Hi jcb31956,

     

    I see a technician visited and got service running again on 6/5/26. I'll be marking this thread as solved and closing it. Feel free to create a new thread if you have any lingering questions or concerns. 

    Thank you,

    Amanda