Forum Discussion

cybercycle1's avatar
8 years ago

System went down for about half hour today

My "new" Gen5 system went down today for about half an hour.  System status showed following when down: Operational status = down Satellite Receive and Transmit both down Software download status...
  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    Yeah, that's the NOR gateway if I am not mistaken, looking at the weather maps it looks like there was possibly some bad weather in that region today around that time.  After a short while if the modem can't get connection to the gateway it will give up on transmitting data and wait for the recieve data to come back before it starts transmitting again.

    It's also possible there was a gateway issue, or one really strange modem issue...  As far as software updates go, any time you reboot these modems in any way, they will go through a software update.

    NOR = North Platte, NE