hellovolchitsa,
Thanks for following up! We're sorry to hear the technician visit didn't fully solve your ongoing issue. I'd like to see if a modem swap will do the job. We're interested in seeing if this resolves the issue before escalating it further. I'll be sending the modem with all fees waived. Please expect the replacement soon! You can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.
Let me know how the new modem works out for you!
Thanks,
Remy
It took me almost two hours to finally get it to load the reply for I could reply.
This is great - hopefully it will help. Can you tell me when I can expect this new modem? It will also be wi-fi capable and such, right?
hellovolchitsa,
I would expect to receive it within the next couple days! It will be a HT2000W, meaning the modem will have the same built in WiFi router that your current modem has!
Thanks,
Remy
Received Friday afternoon. Friday, it worked as normal the entire day - even faster than normal in FAP so I didn't want to mess with it. Saturday, was back to issues, but it was raining. Sunday (today) was clear and back to problems, so I installed the modem. After almost four hours, and an hour on the phone, finally got the new one working properly. Hopefully, this ends these issues. I will update tomorrow after the data the phone representative put on my account is used. Thanks for the quick shipping.
