Forum Discussion

klimshelf's avatar
klimshelf
Freshman
6 years ago

two sites can't be accessed by satellite

Been going along for years accessing all websites from my desktop through router and Hughes modem until recently when I was unable to load these two sites: 

https://www.levitantuninglevers.com/

https://ottesonbrothersturquoise.com/

They work fine for other people i've talked to and I can view them through my cell phone (not wi-fii). Any ideas as to why these two won't load through Hughes?

  • Sometimes the modem's cached DNS gets corrupted. What this does is prevents it from converting the http address to a numerical IP address... basically how the internet works.

     

    Best way to fix it is to just reboot the modem by going here and clicking on the Reboot at the top. After it comes back to life in about 5 minutes or so you should be ok.

     

    If you still can't get to those pages it means the corrupted DNS entry had propagated to one of your devices, so try the following:
    1. Turn off all devices connected to the modem either by LAN cable or via wifi.

    2. Power down the modem by unplugging its power plug from the wall.

    3. Wait a minute, then plug the modem's power cord back into the wall.

    4. Wait another 5 minutes or so and turn on your devices, one by one.

    What makes the DNS problem a pesky one is that different devices will propagate the bad information, which could be 'hiding' somewhere. This process ensures the modem gets a clean DNS that the devices will also reset from.

  • Sometimes the modem's cached DNS gets corrupted. What this does is prevents it from converting the http address to a numerical IP address... basically how the internet works.

     

    Best way to fix it is to just reboot the modem by going here and clicking on the Reboot at the top. After it comes back to life in about 5 minutes or so you should be ok.

     

    If you still can't get to those pages it means the corrupted DNS entry had propagated to one of your devices, so try the following:
    1. Turn off all devices connected to the modem either by LAN cable or via wifi.

    2. Power down the modem by unplugging its power plug from the wall.

    3. Wait a minute, then plug the modem's power cord back into the wall.

    4. Wait another 5 minutes or so and turn on your devices, one by one.

    What makes the DNS problem a pesky one is that different devices will propagate the bad information, which could be 'hiding' somewhere. This process ensures the modem gets a clean DNS that the devices will also reset from.

    • klimshelf's avatar
      klimshelf
      Freshman

      Rebooting modem enabled the tuner site to load but not the other one. Thanks for the help.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV

        klimshelf wrote:

        Rebooting modem enabled the tuner site to load but not the other one. Thanks for the help.


        It's the same for me (not being able to load the second site).  

         

        With this said, while using HideMe, and the proxy in the Netherlands, I can get on the site.  You should be able to at least get on the site doing the same, though I don't if anything will be limited in what you can do on the site while using a proxy like this.

         

        Edit:  I left the "More options" drop down on the defaults when I tried it.

  • Spoiler
      I can't get to them either.  Trying Marks DNS procedure didn't make any difference for me.  I've seen this happen before, where you can't reach certain sites from Hughes.  I've always assumed it was a problem upstream from the gateway. .  In my case, it's always fixed itself after a few days.

     

    • MarkJFine's avatar
      MarkJFine
      Professor

      gaines_wright wrote:
      I can't get to them either.  Trying Marks DNS procedure didn't make any difference for me.  I've seen this happen before, where you can't reach certain sites from Hughes.  I've always assumed it was a problem upstream from the gateway. .  In my case, it's always fixed itself after a few days.

      This happens too, but not as often.

  • I can get the tuning lever site to load, but the turqoise site gives me a "site cannot be reached" error with the described error being "err_connection_reset" so it may not be on HughesNet's end

    Try using a different browser. I use Chrome, and possibly the turqioise site is completely down or having some difficulties! If those dont work, try resetting cookies