Forum Discussion

Sophomore

4 years ago

Solved

This Looks Unfortunate

I saw that a another customer had a similar screen shot to this one and he was getting a new/different modem. Is that something I should look into based on my screen shots?

Performance

Koser18

Sophomore

4 years ago

Appreciate your time. There are fewer X's now and my service seems ok. The latest state code was 12.8.7; now the state code is 0.0.0. I saw red across the board and panicked a little. There's a pie chart that says "Percent Time Spent in State (since startup)." There's a mauve colored portion that represents 58% of it and is labeled 24.1.1. Then 41% of it is green and says 0.0.0. I'm assuming green is good, but what percent is considered low/high?

Liz

Moderator

4 years ago

Most state codes are transitory and our general rule of thumb when investigating is that we don't dig in to details like this unless there is a problem that points us there. So if your internet is working fine, it's all good!

-Liz

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Is that something I should look into based on my screen shots? ","body@stringLength":"1281","rawBody":"

I saw that a another customer had a similar screen shot to this one and he was getting a new/different modem. Is that something I should look into based on my screen shots?

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\n\n

-Liz

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\n\n

-Liz

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Appreciate your time. There are fewer X's now and my service seems ok. The latest state code was 12.8.7; now the state code is 0.0.0. I saw red across the board and panicked a little. There's a pie chart that says \"Percent Time Spent in State (since startup).\" There's a mauve colored portion that represents 58% of it and is labeled 24.1.1. Then 41% of it is green and says 0.0.0. I'm assuming green is good, but what percent is considered low/high?

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Appreciate your time. There are fewer X's now and my service seems ok. The latest state code was 12.8.7; now the state code is 0.0.0. I saw red across the board and panicked a little. There's a pie chart that says \"Percent Time Spent in State (since startup).\" There's a mauve colored portion that represents 58% of it and is labeled 24.1.1. Then 41% of it is green and says 0.0.0. I'm assuming green is good, but what percent is considered low/high?

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