Forum Discussion
stongate
8 years agoSophomore
"This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs
In IE, states "This Page can't be displayed, in Safari, states cannot connect with server, in Chrome, states I am offline. Time of day does not matter and device does not matter. Have cleared cache,...
- 8 years agoUpdate, service technician came to the house and replaced the radio receiver on the external dish at my house on July 23rd. I have had almost no downtime since it was replaced.
GabeU
8 years agoDistinguished Professor IV
Are you able to bring up the System Control Center by typing 192.168.0.1 into the address box and hitting enter? If so, are both boxes at the top of the page green?
How are you connected to the HT2000W? Directly with a LAN cable or through WiFi?
- stongate8 years agoSophomoreBoth lights are green. Have had laptop connected by ether net and connected by wifi. Called customer service yesterday afternoon. They had wrong serial # of modem. Got that fixed, worked for 6 hours then exactly at 11 pm central time lost internet connection on all devices
- stongate8 years agoSophomoreWhen I do ipconfig from my command prompt it shows the modem address as 192.169.42.1, which doesn't match the 192.169.0.1 address it should be.
- C0RR0SIVE8 years agoAssociate Professor
The modem is a combo router and modem... Having a LAN side address of 192.168.41.x is normal, as that is the router side IP address. 192.168.0.1 is the modem side of the unit which reports the status of everything.
- stongate8 years agoSophomoreOk, but I'm still not connected.
- stongate8 years agoSophomore168, not 169.
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