Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Well, this is new. "Invalid Open ID or Credentials"

Anybody else just start seeing this?  It worked fine yesterday (Thursday evening).  I can sign into the Community just fine, as can I the myAccount site, but when I look at anything pertaining to my account, whether under My Bill, Usage or Account information, the following is what I see...

 

 

Again, there's no issue signing in to this Community, nor the myAccount site.  I just can't see any of my info when I'm on the latter.  

 

I flushed the DNS, cleared my browser cache, tried it in Chrome, Firefox and Edge, tried it with Web Acceleration off, and power cycled the modem.  Still the same.  

Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello again,

     

    Just wanted to let you know that your original e-mail (registered to this community) should not be experiencing the OpenID error any longer. Can you log out, log back in and let me know if the error persists?

     

    Thanks

    Amanda

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Even more odd, today.  

     

     

     

    • MarkJFine's avatar
      MarkJFine
      Professor
      7 years ago

      Certainly a new way to display GIFs as text files...

    • Amanda's avatar
      Amanda
      Moderator
      7 years ago

      Hi Gabe,

       

      I've sent your account information and screenshots to our support team. I will let you know if they need any further information or troubleshooting from your side and as always, keep you updated.

       

      Thanks,

      Amanda

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        Thanks, Amanda.  Talk about irony!  You have that annoyingly small Usage refresh button fixed, but now I can't utilize it.  :p