Forum Discussion

Junior

4 years ago

Tokens Disappeared

This morning I noticed that my tokens disappeared (can't remember how many I had). My available remaining service plan data increased to nearly 100% of my monthly service plan allocation. Note, I did NOT initiate "cashing in" my tokens. I'm not sure what caused this issue. HughesNet...Please review and reinstate my tokens. Thanks.

Data Management

tokens

cybercycle1
4 years ago
Remy wrote:
cybercycle,

I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them!

Thanks,
Remy
I just noticed that my usage meter was corrected and my token balance is now accurate. Looks like your engineers were successful in solving the problem,

Remy
Moderator
4 years ago
cybercycle1,

Thank you for reaching out! After taking a look into your account, it appears that you have 42% of your service plan data remaining and 9GB in tokens. Where are you seeing that your tokens disappeared?

Thanks,

Remy
- cybercycle1
  Junior
  4 years ago
  My System Control Center which has always been accurate. I've attached a snap shot of the meter.
  - GabeU
    Distinguished Professor IV
    4 years ago
    Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago...
    
    https://community.hughesnet.com/t5/myAccount-and-Billing/Token-Prepaid-5-GB-9-Available-quot/m-p/134785/highlight/true#M9981

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