Forum Discussion

David_78933's avatar
David_78933
Sophomore
5 years ago

Transmit / Uplink Problem

My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for ab...
@amanda
  • Remy's avatar
    Remy
    5 years ago

    David,

     

    You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!

     

    Thanks,

    Remy

maratsade's avatar
maratsade
Distinguished Professor IV

Weather issues at the gateway can affect your signal too.  If there's a problem at the gateway, it's usually temporary. The mods here can probably check your system remotely and see what's going on. Give them some time to respond. 

David_78933's avatar
David_78933
Sophomore
5 years ago
Thanks. I should have mentioned that there is no weather in Wyoming at the gateway, either.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Best to let the mods check to see whether there's an issue at your location or something going on at the ground station. They usually respond within a day or two, but if you're in a hurry, you can always call the customer service number (24/7) or use the chat. 

     

    David_78933 wrote:
    Thanks. I should have mentioned that there is no weather in Wyoming at the gateway, either.