Forum Discussion
Transmit / Uplink Problem
My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for ab...
David,
You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!
Thanks,
Remy
Weather issues at the gateway can affect your signal too. If there's a problem at the gateway, it's usually temporary. The mods here can probably check your system remotely and see what's going on. Give them some time to respond.
Thanks. I should have mentioned that there is no weather in Wyoming at the gateway, either.
Best to let the mods check to see whether there's an issue at your location or something going on at the ground station. They usually respond within a day or two, but if you're in a hurry, you can always call the customer service number (24/7) or use the chat.
David_78933 wrote:
Thanks. I should have mentioned that there is no weather in Wyoming at the gateway, either.
