Forum Discussion

David_78933's avatar
David_78933
Sophomore
5 years ago

Transmit / Uplink Problem

My Hughes system has started having transmit problems (state code 12.1.9) today. I rebooted the HT2000W modem once, when we lost internet access all together, and it helped to clear the problem for ab...
@amanda
  • Remy's avatar
    Remy
    5 years ago

    David,

     

    You are currently on our older Gen4 Power Pro plan, which is advertised at speeds of up to 10mbps download and up to 2mbps upload. Our Gen5 plans are where we offer 25mbps down and 3mbps up, and I'd strongly recommend calling in to 1-866-347-3292 for more information on a possible upgrade to it!

     

    Thanks,

    Remy

David_78933's avatar
David_78933
Sophomore
My modem and radio were both replaced two years ago. I would hope those major components would last more than two years, but...? It's definitely hot here in Texas this week, but it gets this hot every summer.
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

They're probably fine. The problem may be at your gateway or it may be issues with your beam. What beam are you on?

 

David_78933 wrote:
My modem and radio were both replaced two years ago. I would hope those major components would last more than two years, but...? It's definitely hot here in Texas this week, but it gets this hot every summer.

 

  • David_78933's avatar
    David_78933
    Sophomore
    5 years ago
    Satellite Name EchoStar-17-NAD Gateway ID 9 Beam ID 52
    • MarkJFine's avatar
      MarkJFine
      Professor
      5 years ago

      MIS - Missoula, Montana

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        There used to be a map of the older sat's beams.