Forum Discussion

BirdDog's avatar
BirdDog
Assistant Professor
8 years ago

Transmit/Uplink errors

Been getting errors on transmit side, trying to determine if on my side or the satellite/gateway side. Did a reboot so lost the previous hours history. Believe it has been going on for at least 12 ho...
transmit
  • Liz's avatar
    Liz
    8 years ago

    Good morning BirdDog,

     

    Yes, I've also noticed since yesterday that your diagnostics showing your current status look fine, however, another set of diagnostics we use show a slow, but steady decline in your alignment over the past months, so I figure we get that straightened out before it gets worse.

     

    -Liz

BirdDog's avatar
BirdDog
Assistant Professor
C0RR0SIVE wrote:

Hey Birddog, are you perhaps trying to upload or sync anything?  I have seen at random times where a terminal will have that issue if you are trying to upload a fair amount of data during prime-time hours on Legacy ES-17... Just a thought.. >.>

Nope, barely upload at all. Probably most I upload is screenshots here.

 

Liz's avatar
Liz
Moderator
8 years ago

Hi BirdDog, 

 

Thanks for letting me know. Your dispatch is currently scheduled for our earliest available slot: Monday, Oct 16, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106748948 if you need to reschedule. Please let us know how the site visit goes.

 

 

 

 

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    8 years ago

    Thanks Liz, much appreciated.

     

    Must be off just enough to throw the error as system still working, possibly just a tad slower but still do everything normally. Will let you know how the visit goes.

    • BirdDog's avatar
      BirdDog
      Assistant Professor
      8 years ago

      Hi again Liz, since yesterday afternoon the errors have stopped and everything is green now. Don't know what to think, maybe something transitory. Could you take another look and see if you think a visit is still necessary? Thanks.

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Good morning BirdDog,

         

        Yes, I've also noticed since yesterday that your diagnostics showing your current status look fine, however, another set of diagnostics we use show a slow, but steady decline in your alignment over the past months, so I figure we get that straightened out before it gets worse.

         

        -Liz