Forum Discussion

BirdDog's avatar
BirdDog
Assistant Professor
8 years ago

Transmit/Uplink errors

Been getting errors on transmit side, trying to determine if on my side or the satellite/gateway side. Did a reboot so lost the previous hours history. Believe it has been going on for at least 12 ho...
transmit
  • Liz's avatar
    Liz
    8 years ago

    Good morning BirdDog,

     

    Yes, I've also noticed since yesterday that your diagnostics showing your current status look fine, however, another set of diagnostics we use show a slow, but steady decline in your alignment over the past months, so I figure we get that straightened out before it gets worse.

     

    -Liz

dfbeck's avatar
dfbeck
Junior
8 years ago

I have the same problem and it's so intermittant that I finally canceled the tech call they had on hold for me. Can't dianose a problem that isn't occurring. Did you get a chance to see the log before it was erased? Did it have a number of 5, 10, 20, second uplink errors? I'll be interested to see if re-aligning the dish makes a difference. Mine has been re-aligned twice in the last 6 months and the modem has been swapped once. I hope that takes care of it for you.

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    8 years ago
    dfbeck wrote:

    I have the same problem and it's so intermittant that I finally canceled the tech call they had on hold for me. Can't dianose a problem that isn't occurring. Did you get a chance to see the log before it was erased? Did it have a number of 5, 10, 20, second uplink errors? I'll be interested to see if re-aligning the dish makes a difference. Mine has been re-aligned twice in the last 6 months and the modem has been swapped once. I hope that takes care of it for you.

    Sorry I missed your question earlier. Don't know what the log showed for duration each time but there were numerous red x's for uplink and overall state code was going from good to 12.1.9 - a transmit problem has occurred.

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Awesome, glad to hear it BirdDog!

       

       

    • dfbeck's avatar
      dfbeck
      Junior
      8 years ago

      It's not a big deal on the log, more curiousity than anything. I don't know if the log is responding to what I was seeing. The long wait times on uploads has disappeared for the most part. Glad to see they got your issue corrected. Hope it stays.