Forum Discussion
treasurydirect.gov not accessable on Hughesnet
- 4 years ago
Hello all,
We've made network adjustments to account for how the Treasury Direct site is configured, so all can access the site normally without any need for workarounds. Thank you for bringing this to our attention!
-Liz
mkglish,
Thanks for reaching out, and welcome to the Community! We strongly recommend power cycling your modem by unplugging it from the power supply, and leaving it unplugged for at least a minute before reconnecting. This has resolved known treasurydirect.gov issues in the past. Please let us know if this resolves the issue!
Thanks,
Remy
- maratsade4 years agoDistinguished Professor IV
Remy ,
I tested this and I was able to replicate Mike's issue. Power cycling the modem didn't work. I then used a proxy and the page loaded.
- mkglish4 years agoFreshmanHow would I go about using a proxy as a workaround?
- mkglish4 years agoFreshmanThanks for the proxy suggestion. A little time with Google and I was able to access the site for what I need using a proxy server. I do hope Hughesnet fixes this soon because it is not the long term solution I need. Again, thanks. Dear Hughesnet - It is not the target website that is having the problem but since I could access it using a proxy server it shows the problem is definitely with you. Please, pleas fix it. I don't want to have to use this workaround for long. Mike G.
- maratsade4 years agoDistinguished Professor IV
Sorry I wasn't around to reply to you, Mike, about the proxy. I used the first thing that popped up, which was hide.me, and it worked. If you're going to do personal/private stuff, I'd investigate proxies some more and use a quality one that has a good privacy policy (there might be a fee for the better ones).
Glad you were able to access the page.
- Liz4 years agoModerator
Hi folks,
Thank you for your patience while our engineers investigate. Hughes has identified that the Treasury Direct website claims to support IPv6, but is not configured correctly. Since HughesNet does use IPv6 where possible, connection attempts are failing. Using a provider or VPN that does not support IPv6 will automatically use IPv4 and is likely to work. Hughes is working on a workaround so that customers attempting to reach this site automatically fall back to IPv4 and has alerted the website developer to the issue. Independent tests such as https://ipv6-test.com/validate.php and https://ready.chair6.net can be used to verify the web server's misconfiguration.
As maratsade pointed out, using a proxy like hide.me can be used to access the site, and alternatively you can reboot your PC to try accessing the site.
Once I have any other news to share, I'll post back.
-Liz
- pankr0034 years agoFreshman
This problem occurred before and there are other questions about it if you search. Hughes must have fixed the problem before. I asked about the problem in 2018 if I remember right. Now it came back on two of my computers but one works OK.
Related Content
- 2 months ago
- 3 years ago
- 3 months ago
- 7 months ago