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FordGuy's avatar
FordGuy
Sophomore
5 months ago
Solved

Troubleshooting system remotely

Internet and phone service is down in our vacation cabin in NC. Is there a way that you all can tell if signal is down to Dish or the problem is with the Modem or cable to Modem? I am out of state an...
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Remy's avatar
Remy
Moderator
5 months ago
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FordGuy,

 

As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?

 

Thanks,

Remy

FordGuy's avatar
FordGuy
Sophomore
5 months ago
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I would have to ask a neighbor to be there on a mutually agreeable date/time. Why can't we give signed approval for the technician to access the cabin via the lockbox? That is what we do with Plumbers, etc.

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Internet and phone service is down in our vacation cabin in NC. Is there a way that you all can tell if signal is down to Dish or the problem is with the Modem or cable to Modem? I am out of state and there is no one at the cabin presently. We had a  power outage last month for 12 days due to the Hurricane and apparently the system did not reset when the power came back on.

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I would have to ask a neighbor to be there on a mutually agreeable date/time. Why can't we give signed approval for the technician to access the cabin via the lockbox? That is what we do with Plumbers, etc.

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I would have to ask a neighbor to be there on a mutually agreeable date/time. Why can't we give signed approval for the technician to access the cabin via the lockbox? That is what we do with Plumbers, etc.

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FordGuy,

\n

 

\n

As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?

\n

 

\n

Thanks,

\n

Remy

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2024-11-18T15:36:52.903-05:00","lastPublishTime":"2024-11-18T15:36:52.903-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":511},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:143157/message:143160","readOnly":false,"editFrozen":false,"body@stringLength":"278","rawBody":"

FordGuy,

\n

 

\n

As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?

\n

 

\n

Thanks,

\n

Remy

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