Forum Discussion

FordGuy's avatar
FordGuy
Sophomore
2 months ago

Troubleshooting system remotely

Internet and phone service is down in our vacation cabin in NC. Is there a way that you all can tell if signal is down to Dish or the problem is with the Modem or cable to Modem? I am out of state an...
Performance
  • Remy's avatar
    Remy
    2 months ago

    FordGuy,

     

    As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator

FordGuy,

 

As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?

 

Thanks,

Remy

FordGuy's avatar
FordGuy
Sophomore
2 months ago

Thanks for setting up the Technician who did come out and apparently fixed the problem. I did not receive any feedback on exactly what the problem was.