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reluttr's avatar
reluttr
Freshman
7 years ago
Solved

Trying to set up replacement refurbished modem.

So about a week ago my modem unexpectedly stopped working. I've only had HN service for a few weeks.   Today I recieved the replacement refurbished unit. I followed the instructions and plugged in ...
  • Liz's avatar
    Liz
    7 years ago

    Good morning reluttr,

     

    Thank you for the additional details. Let us take care of any repairs for you, only authorized HughesNet technicians may replace parts and repair the HughesNet equipment.  I've issued a complimentary dispatch to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 16, 2019 between 8:00 AM-11:00 AM. Your assigned local dealer will reach out to you confirm the appointment, so if you need to reschedule, you can do so at that time.

     

    I hope the visit goes well and you're back online soon!

     

     

     

Liz's avatar
Liz
Moderator
7 years ago

Hi reluttr,

 

I see it's your first post here, so welcome to the community! Thank you for the details, this helps. Does this behavior still persist if you plug the modem's power cord directly into a power outlet?

 

  Your cooperation, patience, and understanding are much appreciated.