Forum Discussion

reluttr's avatar
reluttr
Freshman
6 years ago

Trying to set up replacement refurbished modem.

So about a week ago my modem unexpectedly stopped working. I've only had HN service for a few weeks.   Today I recieved the replacement refurbished unit. I followed the instructions and plugged in ...
  • Liz's avatar
    Liz
    6 years ago

    Good morning reluttr,

     

    Thank you for the additional details. Let us take care of any repairs for you, only authorized HughesNet technicians may replace parts and repair the HughesNet equipment.  I've issued a complimentary dispatch to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 16, 2019 between 8:00 AM-11:00 AM. Your assigned local dealer will reach out to you confirm the appointment, so if you need to reschedule, you can do so at that time.

     

    I hope the visit goes well and you're back online soon!

     

     

     

Liz's avatar
Liz
Moderator
6 years ago

Good morning reluttr,

 

Thank you for the additional details. Let us take care of any repairs for you, only authorized HughesNet technicians may replace parts and repair the HughesNet equipment.  I've issued a complimentary dispatch to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 16, 2019 between 8:00 AM-11:00 AM. Your assigned local dealer will reach out to you confirm the appointment, so if you need to reschedule, you can do so at that time.

 

I hope the visit goes well and you're back online soon!

 

 

 

  • reluttr's avatar
    reluttr
    Freshman
    6 years ago

    Thanks! Everything is back up and running now. :)

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago
      reluttr wrote:

      Thanks! Everything is back up and running now. :)

      Good to hear!  

       

      Did they end up having to replace the coax?  

      • reluttr's avatar
        reluttr
        Freshman
        6 years ago
        GabeU wrote:
        reluttr wrote:

        Thanks! Everything is back up and running now. :)

        Good to hear!  

         

        Did they end up having to replace the coax?  

        Nope, the coax was good, it ended up being the radio that had went faulty. The technician said that the one installed with the dish was a refurbished unit and it had more than likely just hit its end-of-life. He claimed the replacement I got was a new unit, so hopefully I wont run into this particular issue again for a long time.

        Now keep in mind I had to replace the modem as well because it would not power on. So with that in mind my only educated guess is that the weatherproofing on the radio must have failed during the most recent thunderstorm and allowed rain to get inside and cause a internal short. So the next morning when I hooked the modem back up and connected power it zapped both devices. Then over the next few days the moisture evaporated, which is why it didnt also short out the replacement modem.

        I would say it could have been a lightning strike, however, I had completely disconnected the modem long before the storm started. Plus I would assume a lightning strike would have been pretty easy to diagnose by the tech.