Forum Discussion
Unable to log into email system
Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
Good morning folks,
Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!
-Liz
Having the same issue. Seem to be giving money to Hughes and having nothing but issues with email and also voice service cuts out way too often while talking on the phone. As far as email, I set up my email in my fire tablet and worked fine until today. If we can't have this issue fixed on weekends then this is just not acceptable. Keeps telling me to enter my Hughes password, which is futile as it tells me my password is not correct. Not true, I entered it numerous times with the same message. Incorrect password. Get with it "Customer Service" and I use that term loosely.
Yeah, the password thing is probably part of whatever issue is going on. As you can see, other people are having issues, and it's not that the password is wrong.
Yes, there's repairs on weekends. What's not here in this site is the customer service reps, since they work M-F during business hours. The phone reps are on 24/7. Try reporting the issue to them (and don't let them change your password, as that isn't the issue). Just tell them you're reporting an outage. They may say they haven't heard there's an outage. Just tell them that's fine, you're just reporting one. Only so much you can do.
RonBrown48 wrote:Having the same issue. Seem to be giving money to Hughes and having nothing but issues with email and also voice service cuts out way too often while talking on the phone. As far as email, I set up my email in my fire tablet and worked fine until today. If we can't have this issue fixed on weekends then this is just not acceptable. Keeps telling me to enter my Hughes password, which is futile as it tells me my password is not correct. Not true, I entered it numerous times with the same message. Incorrect password. Get with it "Customer Service" and I use that term loosely.
