Forum Discussion

ccink's avatar
ccink
New Poster
4 years ago

Unable To Purchase Data Tokens

I've been unable to purchase data tokens for a few days now. Typically around the first week of each month I add a certain amount of extra data by purchasing tokens but I've been unable to do this fo...
Data Management
Data Tokens
  • GabeU's avatar
    GabeU
    4 years ago

    ccink 

     

    I would either sign onto the HughesNet My Account site, click on the Usage tab and then buy them there, or buy them via the HughesNet Mobile App.

     

    Though I don't know if this is the cause of your issue, they're no longer offering the Usage Meter for computers, and it's possible that the system supporting the Usage Meter is not working properly anymore.  That's just a guess.  It could be just a glitch as well.  Still, I would try one of the above methods of buying the tokens. 

GabeU's avatar
GabeU
Distinguished Professor IV

ccink 

 

I would either sign onto the HughesNet My Account site, click on the Usage tab and then buy them there, or buy them via the HughesNet Mobile App.

 

Though I don't know if this is the cause of your issue, they're no longer offering the Usage Meter for computers, and it's possible that the system supporting the Usage Meter is not working properly anymore.  That's just a guess.  It could be just a glitch as well.  Still, I would try one of the above methods of buying the tokens. 

ccink's avatar
ccink
New Poster
4 years ago

Wow, yeah, I had no idea they had discontinued the usage meter for computers, that's disappointing. That said, I think the fix is ineed using the mobile app or logging into my account. A bit more of a hassle but a problem solved nonetheless. Thanks for your help!

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    ccink 

     

    You're quite welcome.  I'm glad I was able to.  😊