Forum Discussion
UNABLE TO PURCHASE TOKENS
Are you going here? https://my.hughesnet.com/en/overview
I checked and I can see the Data Token Purchase option.
If you're going to that site and you can't see it, try a different browser, try incognito mode, and/or check to see if some add-on might be causing the problem. Sometimes ad blockers do this, sometimes other add-ons can also cause this, even if they didn't cause it before.
Yes, I am going there and when I log into my account Usage is no longer an option. I see Overview Account, Billing, & Support. Up until about 6 months ago, I was able to purchase tokens from the mobile app, or from the website.
It's possible the issue is related to a browser add-on. I suggest you try going to https://my.hughesnet.com/en/overview using different browsers, or incognito mode, or with all add-ons (including ad blockers) disabled. Login and see if you can access the token purchase tool.
I also suggest that you post screenshots of the error for each browser you try.
Hopefully Hardy or another moderator will chime in about this.
