Forum Discussion
UNABLE TO PURCHASE TOKENS
Why am I no longer able to access my usage to allow me purchase additional data tokens? When I log into my account the usage dropdown is not available. Please advise how I can purchase tokens.
Yes, I am going there and when I log into my account Usage is no longer an option. I see Overview Account, Billing, & Support. Up until about 6 months ago, I was able to purchase tokens from the mobile app, or from the website.
It's possible the issue is related to a browser add-on. I suggest you try going to https://my.hughesnet.com/en/overview using different browsers, or incognito mode, or with all add-ons (including ad blockers) disabled. Login and see if you can access the token purchase tool.
I also suggest that you post screenshots of the error for each browser you try.
Hopefully Hardy or another moderator will chime in about this.
