Forum Discussion

flddrms's avatar
flddrms
New Poster
4 months ago

UNABLE TO PURCHASE TOKENS

Why am I no longer able to access my usage to allow me purchase additional data tokens? When I log into my account the usage dropdown is not available. Please advise how I can purchase tokens.
Data Management
flddrms's avatar
flddrms
New Poster
3 months ago

Damian,

Thank-you, for your reply. I did try your suggestion. I disconnected from wifi and logged in with my phone as a mobile hot spot.  I have attached a screenshot. I still do not have the option for usage to purchase tokens. Now, I am curious since it states not available for my account, is it possible we have an admin account set up and I am using the wrong login info for the account? Just a thought. I will also call customer support. I believe our service resets in a few hours anyway. 

Damian's avatar
Damian
Moderator
3 months ago

flddrms,

 

That is very rare but possible. Whenever you have time, please private message me the phone number associated with your account and I will look into the possible existence of multiple myhughesnet account log ins assigned in our system. I should be able to see which one is the sub account as opposed to the main if that is indeed the issue. You can send me the message by clicking my name and then "message" . -Damian