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AL3's avatar
AL3
New Poster
6 years ago

Unable to reset modem following momentary power outage

Since having HughesNet installed approximately four months ago, we have had two momentary power outages. On both occasions, after the HT2000W modem boots back up, we have no internet access. All our ...
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  • Damian's avatar
    Damian
    6 years ago

    Hello Alan,

     

    Welcome to the community and thank you for posting. When you are performing resets on the modem, it is important not to press the reset button without having a technical representative on the phone. Pressing the reset button is a part of sequence only performed for factory resets and can potentially brick your modem when done arbitrarily. It is recommended to unplug the modem directly from the power brick or wall outlet for up to 30 seconds and no less than 10. 

     

    In regards to performing the soft reboot, this can sometimes be done in conjunction with other functions only available to our agents, for certain situations.  Since frequent power outages can be harmful to the modem, power cycling may not always work by itself and will require you to call in for further diagnosis and troubleshooting.  

     

    -Damian 

Damian's avatar
Damian
Moderator

Hello Alan,

 

Welcome to the community and thank you for posting. When you are performing resets on the modem, it is important not to press the reset button without having a technical representative on the phone. Pressing the reset button is a part of sequence only performed for factory resets and can potentially brick your modem when done arbitrarily. It is recommended to unplug the modem directly from the power brick or wall outlet for up to 30 seconds and no less than 10. 

 

In regards to performing the soft reboot, this can sometimes be done in conjunction with other functions only available to our agents, for certain situations.  Since frequent power outages can be harmful to the modem, power cycling may not always work by itself and will require you to call in for further diagnosis and troubleshooting.  

 

-Damian 

Damian's avatar
Damian
Moderator
6 years ago

Hello Alan,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

-Damian