Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello,

My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a problem from both our computer and our phones. Therefore, we believe the problem is at Hughes. Anybody else having this problem? Anybody know what is going on? This started yesterday. Thanks.

Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    I tried logging in and got this error message:

     

    "We're sorry, the system is temporarily unavailable. Please try again later.

    If you continue to experience problems, please contact Customer Support."

     

    I waited a few minutes and tried again and it worked.   Could you try again? If it still doesn't work you may want to call the 24/7 Customer Support number and report the issue. It may be a regional outage. 

     

     

  • Dbrown88's avatar
    Dbrown88
    New Poster
    4 years ago

    I am having the same issue.  This started yesterday.  Always saying invalid usernname or password.  I know both are correct.  I contacted Hughesnet chat agent and they were no help and even closed the chat after they reset my password without my permission.  

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      There's obviously a problem somewhere, and reporting it could help, but if you feel you're not getting help from the phone or chat reps, then your next choice is to wait for the reps on this site to come back on Monday.  You could also try reporting it on HughesNet's social media sites, but they may not have reps on weekends either. 

       

      Maybe try calling the phone number and reporting the issue. Don't ask them to help you with it, just tell them you're reporting it.  That might help and if many people call to report, they will know there is an issue and might kick it up the chain to the email techs. 

       

      Dbrown88 wrote:

      I am having the same issue.  This started yesterday.  Always saying invalid usernname or password.  I know both are correct.  I contacted Hughesnet chat agent and they were no help and even closed the chat after they reset my password without my permission.  

       

      • RonBrown48's avatar
        RonBrown48
        New Poster
        4 years ago

        Having the same issue. Seem to be giving money to Hughes and having nothing but issues with email and also voice service cuts out way too often while talking on the phone. As far as email, I set up my email in my fire tablet and worked fine until today. If we can't have this issue fixed on weekends then this is just not acceptable. Keeps telling me to enter my Hughes password, which is futile as it tells me my password is not correct. Not true, I entered it numerous times with the same message. Incorrect password. Get with it "Customer Service" and I use that term loosely.

  • prsmart's avatar
    prsmart
    Sophomore
    4 years ago

    Don't know what the problem is, but I'm having it too. Says password invalid, but it's correct. Started yesterday afternoon.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Prsmart, Did you report the issue to phone support? The more people that report it, the more they will move in the direction of asking someone to fix it.  Neither the chat or phone reps can fix this, but they should be informed it's happening. 

       

      prsmart wrote:

      Don't know what the problem is, but I'm having it too. Says password invalid, but it's correct. Started yesterday afternoon.

       

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Have you tried reporting this to the customer service line? Nothing can be done on this site until Monday at the earliest. 

       

      scroggon wrote:

      I am also unable to log into email system.

       

  • RobertOder's avatar
    RobertOder
    Junior
    4 years ago

    We are having the exact same problem.  Both my wife and I.  We have separate email acounts and we get the same message.  

     

    Whats up?  Can somebody from Tech Support help?

     

    Robert

    • mtviewkm's avatar
      mtviewkm
      New Poster
      4 years ago

      Same here! Was intermittent, now it's all the time....

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        they're aware of the issue, investigating it. Still no ETA for a fix.

         

        mtviewkm wrote:

        Same here! Was intermittent, now it's all the time....

         

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Robert, the HughesNet reps are not here during the weekend and won't see these reports until Monday. Your best bet is to report the issue to customer support, at 866-347-3292. 

       

      Hopefully someone's already fixing this. 

       

       

      RobertOder wrote:

      We are having the exact same problem.  Both my wife and I.  We have separate email acounts and we get the same message.  

       

      Whats up?  Can somebody from Tech Support help?

       

      Robert

       

      • RobertOder's avatar
        RobertOder
        Junior
        4 years ago

        yes, I know.  it looks as thought the problem has been reported.  same old thing.  happens every few months.  take care!

         

        Robert

  • mk2's avatar
    mk2
    Sophomore
    4 years ago

    Hello all. 

    It was my wife and I that started this thread. Thank you for all the responses, even though they were just confirmation, not resolution. Misery loves company, I guess. We are using third party Aps on our computer and phones. "eM Client" on the computer, and the packaged Android email client on phones. Looks like we will just have to wait until fixed. Glad the Techs are aware. BTW, we have been using Hughes since the DirecWay days. We stream TV with no issues, and almost always have better Internet than our rural neighbors that use other systems. So just want our email up and running again. Thanks again. 

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Good morning folks,

       

      Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

       

      -Liz

      • halldcaz_1's avatar
        halldcaz_1
        New Poster
        4 years ago

        I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  So much for providing a solution.  

         

        Don 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      The good news is they know there's a problem and are working to fix it.  And in the meantime, you can access your emails by clicking the My Email link at the top of the community pages.  :)

       

      mk2 wrote:

      Hello all. 

      It was my wife and I that started this thread. Thank you for all the responses, even though they were just confirmation, not resolution. Misery loves company, I guess. We are using third party Aps on our computer and phones. "eM Client" on the computer, and the packaged Android email client on phones. Looks like we will just have to wait until fixed. Glad the Techs are aware. BTW, we have been using Hughes since the DirecWay days. We stream TV with no issues, and almost always have better Internet than our rural neighbors that use other systems. So just want our email up and running again. Thanks again. 

       

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Hi Don,

       

      We didn't do anything, perhaps your e-mail client needed time to catch up. In any case, glad it's working for you again. Feel free to drop by the community again if you have any other concerns!

       

      -Liz