Forum Discussion
Update to "This site can't be reached--after HughesNet modem replacement"
- 6 years ago
Hello pferron,
Thank you for the followup, it is unfortunate about the router. Perhaps it can be used as a repeater later on. Regarding the return of the HT1100, you are correct it does not need to be returned. It is possible our agents are looking at an old guide, so I'll check out the case notes and find out what they were referencing so it can be updated.
-Amanda
Hello pferron,
Thank you for the followup, it is unfortunate about the router. Perhaps it can be used as a repeater later on. Regarding the return of the HT1100, you are correct it does not need to be returned. It is possible our agents are looking at an old guide, so I'll check out the case notes and find out what they were referencing so it can be updated.
-Amanda
- pferron6 years agoSophomore
I called customer service and was assured that I will not be asked about the modem again, and will not be charged for failing to return it. Thanks