Forum Discussion

pferron's avatar
pferron
Sophomore
6 years ago

Update to "This site can't be reached--after HughesNet modem replacement"

This refers to a thread marked Solved.     The problem actually was NOT fixed by rebooting all of the equipment.    In the first reboot, to simplify things I did NOT restart a wireless D-Link mod...
  • Amanda's avatar
    Amanda
    6 years ago

    Hello pferron,

     

    Thank you for the followup, it is unfortunate about the router. Perhaps it can be used as a repeater later on. Regarding the return of the HT1100, you are correct it does not need to be returned. It is possible our agents are looking at an old guide, so I'll check out the case notes and find out what they were referencing so it can be updated. 

     

    -Amanda

Amanda's avatar
Amanda
Moderator
6 years ago

Hello pferron,

 

Thank you for the followup, it is unfortunate about the router. Perhaps it can be used as a repeater later on. Regarding the return of the HT1100, you are correct it does not need to be returned. It is possible our agents are looking at an old guide, so I'll check out the case notes and find out what they were referencing so it can be updated. 

 

-Amanda

  • pferron's avatar
    pferron
    Sophomore
    6 years ago

    I called customer service and was assured that I will not be asked about the modem again, and will not be charged for failing to return it.  Thanks