Forum Discussion

stongate's avatar
stongate
Sophomore
8 years ago

"This page can't be displayed" Joined HughesNet 9 days ago & on phone w/cust. svc. over 10 hrs

In IE, states "This Page can't be displayed, in Safari, states cannot connect with server, in Chrome, states I am offline.

Time of day does not matter and device does not matter. Have cleared cache, connected device directly to modem with ethernet cable, changed DNS address, restarted modem and device.

It appears "Amanda" Moderator was able to help "Don4" on 6-20-2016 and seems to have resolved his issue.  I am at my wit's end. 

Please HELP!

Amanda
Performance
  • stongate's avatar
    stongate
    8 years ago
    Update, service technician came to the house and replaced the radio receiver on the external dish at my house on July 23rd. I have had almost no downtime since it was replaced.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    stongate

     

    Are you able to bring up the System Control Center by typing 192.168.0.1 into the address box and hitting enter?  If so, are both boxes at the top of the page green?  

     

    How are you connected to the HT2000W?  Directly with a LAN cable or through WiFi?  

    • stongate's avatar
      stongate
      Sophomore
      8 years ago
      Both lights are green. Have had laptop connected by ether net and connected by wifi. Called customer service yesterday afternoon. They had wrong serial # of modem. Got that fixed, worked for 6 hours then exactly at 11 pm central time lost internet connection on all devices
    • stongate's avatar
      stongate
      Sophomore
      8 years ago
      When I do ipconfig from my command prompt it shows the modem address as 192.169.42.1, which doesn't match the 192.169.0.1 address it should be.
      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        The modem is a combo router and modem...  Having a LAN side address of 192.168.41.x is normal, as that is the router side IP address.  192.168.0.1 is the modem side of the unit which reports the status of everything.