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CMcIntire's avatar
CMcIntire
Freshman
8 years ago

Upgraded to HT2000W &PS4 VC Stopped Working

We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router...
  • Liz's avatar
    Liz
    8 years ago

    Hello CMcIntire,

     

    Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.

     

    Looking forward to hearing back.

     

Liz's avatar
Liz
Moderator

Hello CMcIntire,

 

Our engineers would like to observe your site regarding your PS4 concerns. Your PS4 would beed to be active for our engineers to make any progress, are you able to connect your PS4 today? If not today, please let us know when you can have it connected and active so I can let the engineers know to check at that time.

 

Your cooperation, patience, and understanding are much appreciated.

 

Liz's avatar
Liz
Moderator
8 years ago

Hello CMcIntire,

 

Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.

 

Looking forward to hearing back.

 

  • CMcIntire's avatar
    CMcIntire
    Freshman
    8 years ago
    I'm currently working on trying the UPNP shut down. We did try it previously, but it's worth trying again to make sure. I'm waiting for a friend to set up voice chat as I type this. I can also leave the PS4 running all day as you requested. The friend will keep a voice chat running for me also, if I ask.
  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Thanks, CMcIntire. Please let me know once UPNP is disabled, WiFi Modem rebooted, and checked if all is well on the PS4.

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • CMcIntire's avatar
    CMcIntire
    Freshman
    8 years ago
    Well, somehow that fixed it this time around. Thanks so much for your help. Dunno what was different this time from the other several times we tried that, but it worked. I hope it continues to fix it, too.
  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Awesome, thank you for letting me know, glad to hear it works for you now!