Forum Discussion
Upgrading Service Gone Wrong
Thank you for reaching out to us and I am very sorry to hear this. New installs can take as little as 1 hour up to 24 hours. This is even longer if the modem is unplugged at any point during this process. Unplugging can also potentially "Brick" the modem rendering it unusable. I see the modem is showing as "unplugged/no power" currently and I hope this is not the case. I am sorry you were not informed of the install timeframe initially.
Before we can send a tech you would need to complete a full 24 hour cycle of the modem being plugged in. -Damian
It is definitely plugged in right now, so that is a bit concerning. I checked the advanced settings and it looked like it was getting stuck trying to find the satellite and accept a signal from it. It was a clear day today, so not weather. I guess I can wait until tomorrow afternoon, that will be about 24 hours without me touching it. I hope it works by then but I will report back either way.
