Forum Discussion
Upload Issue again
GabeU,
Ok, finally got Testmy.net figured out except for one issue, combined testing with max data set.
You see the tabs to the right of 'optional'? Both will set the 'minimum' data size but won't affect the maximum so it still tests anything it wants and of course, if it tests something reasonable the first time and runs quickly it will rerun with more data the next time so it is very important that I remember to click nfw. I'm following your instructions but unless I test upload and download separately I have no control over the maximum data used.
Hughes Level 4 called today (1/11/19) and when she had me run the upload test it was 33Kbps up and 21.3 down. Unplug the modem, bypass the router, long periods of silence and 'still buffering' for 25 minutes until it finally steamed without buffering but I haven't a clue what she did and I got the idea that she had a quota on either words or characters used, kink of like Twitter. I appreciated what ever she did but as she trying to get off the phone I asked if 2215 ms ping rate wasn't a touch long. She said she didn't know, 'bye'. I've never asked any tech about that before so I don't know if only certain techs are familiar with ping rates. I let it go and won't complain unless it becomes a consistant issue. What is your average ping rate? I don't know if testmy.net arbitrarily picks Dallas to ping but that's what this is testing. I understand that a high ping rate will affect the loading of a page which is what I'm running into. Slow to connect, handshake, etc. but once loaded it streams with litte buffering now. She must have done something, 1.5 Mbps up - 25Mbps down. Just so it stays. Thanks for the info.
Oh, you're right, I wasn't able to see that your note about being out of data was addressed to someone else. I've yet to figure out this board.
Are you sure you haven't run out of data? If so, your speed will be throttled to "typically 1-3Mbps", though it can be lower than that, as well, especially during peak usage hours, which are primarily in the evening. You can see if you are out of data by checking the System Control Center, checking your HughesNet Usage Meter, signing into the HughesNet MyAccount site and clicking on the Usage tab, and by checking with the HughesNet Mobile app.
Streaming is a very data intensive activity and uses a lot of data, especially if the stream is in Hi Def. Many things can affect streaming ability, such as being out of data and then subject to the Fair Access Policy, the speeds being lower because of a lot of people being online (peak usage period slowdown), a weak WiFi signal, and trying to stream in HD while the Video Data Saver is still on. If you're trying to stream in HD, or the streaming source is automatically in HD, you should either lower the definition of the stream to standard or low def, or you'll need to turn off, or snooze, the Video Data Saver in order for the stream to not buffer if you're streaming in HD. Again, though, the previously mentioned things can affect streaming, as well.
Again, please keep in mind that streaming is a very data intensive activity. Going by Netflix's data requirements, streaming in HD uses around 3GB per hour, SD around 700MB per hour, and LD around 300MB per hour.
If you need further help with your streaming issue, please start a new topic in Tech Support, which you can do here.
GabeU,
I wish running out of data was the problem but that's not it. What a coincidence, Hughes called me as I was writing the first sentence. Cameran wanted to know if I was still experiencing issues. He said he would move this to the next level so we'll see what happens.
As far as data use, I'm not able to download at resolution greater than 360p if I don't want to watch the spinning arrow every couple of seconds for the first 10/15 minutes which starts looking like an issue with response time. Just now I pinged Dallas with the return rate of 2169 ms. Not good. The average months ago was approximately 750 ms but lately it's been on the high side of 800 with 1000 not unusual. That shows up as long delays in openning a page sometimes to the point of timing out.
I've run out of data just once but I purchased 8 gigs of tokens and ended up using only 7 megs so I've had 7.3 gigs just sitting for a couple of years now.
I've been setting the data to be tested at 6 megs for upload but that's the only thing tested. Is there a way to set the max up and download test amounts together? I don't know if I'm not looking in the right place or testing both with max set is not permitted. One other thing I discovered is that if Testmy.net is open and I'm logged in it keeps testing even though a test is not called for. That ate up most of my data last month before I realized it. Anyway I was told that I'd get a call from Hughes in the next couple of days. It would be nice to get the service useable. I don't want to change services.
Thanks for your reply.
