Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Usage meter download

So I thought I could download the usage meter from the Usage page under My Account, but it's not there.Then I went to this page: https://support.hughesnet.com/en/faq/internet/what-is-usage-meter but ...
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi folks,

     

    We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app. 

     

    Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.

     

    As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)

     

    -Liz

Reggie's avatar
Reggie
Teaching Assistant
Is the usage meter still supported after 8/1/2020?
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

The page says it won't be.  I wonder though if I can still use it, as for me it's more convenient to have it on a laptop than to reach for the iphone every time I want to check the usage.  But if it's gone, I'll adapt, no worries (Edit: And I can use the SCC if needed).  BTW, good to see you, Reggie!

 

Reggie wrote:
Is the usage meter still supported after 8/1/2020?

 

  • Reggie's avatar
    Reggie
    Teaching Assistant
    5 years ago
    I was thinking about this a couple days ago. I'm wondering if HN is going to provide a new meter? I hope everyone is staying safe.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      That's a good question, Reggie. I hope Liz will chime in.  I'm OK with just using the SCC (and the phone if needed -- I do like that I can check the app when away from home; that's a big plus); I think I've just gotten attached to the meter. 

       

      Doing fine here; hope you and yours are staying well.  I also hope you'll participate  here more often. :)

       

      Reggie wrote:
      I was thinking about this a couple days ago. I'm wondering if HN is going to provide a new meter? I hope everyone is staying safe.

       

      • KathyVoss's avatar
        KathyVoss
        Moderator
        5 years ago

        I apologize for the inconvenience, I will pass your feedback on to management. We do offer different options for the customer to be able to view the data usage. You can always download the mobile app, System Control Center, and Customer Management Center.

         

        Kathy

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    maratsade wrote:

    The page says it won't be.

    Gee, that's really nice of them to basically discount all of us who still use a computer.  :(

     

    Though I can look on the SCC, I rely on the Usage Meter, as 99% of my HughesNet usage is with my desktop computer. 

     

    SMH.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Well, I'm hoping for some kind of official response, so we won't have to speculate. :)